Advertising, Billing, Call Centers, Communication Skills, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, English Language, Equipment Maintenance/Repair, Internet TV, Internet Video, Local News, Metrics, Needs Assessment, Order Management, Order Processing, Product Pricing, Resolve Customer Issues, Sales, Sales Management, Sports, Systems Administration/Management, Telesales, Transaction Processing/Management, Up-Selling, Voice Products, Wireless Communications
Imagine elevating every customer interaction into an opportunity to strengthen loyalty and satisfaction with Spectrum’s suite of products, with a focus on Spectrum Mobile. By resolving concerns and offering consultative solutions, you’ll help customers see the value in their services and foster lasting relationships. Join Spectrum to make a real impact on customer retention and satisfaction every day.
How You’ll Make an Impact
- Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum’s offerings
- Apply active listening and respectful communication to deliver outstanding customer service and consistently meet call-handling performance standards
- Present and explain Spectrum’s full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value
- Demonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re-sell opportunities
- Process transactions accurately within billing and order management systems, ensuring precise account updates and new sales order entries
- Identify opportunities to upsell products and services by understanding customer needs and offering tailored solutions
- Maintain up-to-date knowledge of competitor pricing and products to effectively compare offerings and retain customers
Working Conditions
- Work in an office environment while managing multiple systems and applications during customer interactions and working flexible schedules including evenings, weekends and holidays as business needs require
What You’ll Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent
Skills
- Ability to read, write, speak and understand English
- Communicate clearly and professionally with a customer-focused approach
- Build rapport, overcome objections, and retain customers through solution-oriented conversations
- Work effectively in a fast-paced, metric-driven call center environment
- Learn and apply billing, account management, and order entry systems
- Understand sales practices, customer retention techniques, and service recovery methods
Preferred Qualifications
Experience
- 2+ years of call center sales experience
Skills
- Working knowledge of Spectrum products and services, especially mobile offerings
Knowledge of competitor wireless, internet, video and voice products and services
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SRT103 2026-75633 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.S
SPECTRUM
Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.
10,000 employees or more
https://jobs.spectrum.com/