Rep-Patient Access - Days- Full time

Rep- Patient Access

General Summary:

Communicates with patients, participants and staff to accurately schedule patients for prescribed procedures.

Performs clerical and reception duties associated with patient registration.

Responsibilities/Duties:

|Gathers necessary demographic, insurance and clinical information from patient and enters into appropriate database.

|Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.

| Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.

• Coordinates and communicates schedules.

| Assists with coordination of activities related to insurance pre-certification/authorization.

| Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.

EDUCATION/EXPERIENCE REQUIRED:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

.- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

PREFERRED QUALIFICATIONS:

• Experience scheduling patient appointments via phone and chat correspondence.
• Ability to navigate multiple systems in a remote environment.
• Experience with Athena, Epic, Dash, Salesforce
• Experience taking high volume calls in a health-care setting.

Additional Information

• Organization: Henry Ford Providence Hospitals
• Department: HFPNH Radiation Oncology Sfld
• Shift: Day Job
• Union Code: Not Applicable