Rental Vehicle & Guest Manager

Job Title: Rental Vehicle & Guest Manager Location: San Antonio, TX Department: Service Reports To: Service Director Employment Type: Full-Time

Position Summary The Rental Vehicle & Guest Manager is responsible for overseeing all daily operations of a 100 unit rental fleet within our Ford dealership. This role ensures efficient scheduling vehicle preparation contract accuracy fleet availability and exceptional guest service. The ideal candidate brings strong leadership, a guest-first mindset, operational expertise, and the ability to mentor team members while meeting performance and profitability targets.

Key Responsibilities Operational Management

• Oversee daily rental operations including scheduling vehicle assignments, preparation, returns, inspections, and contract management.
• Ensure compliance with company policies and standard operating procedures.
• Monitor rental contracts for accuracy in billing documentation and adherence to guidelines.
• Maintain high utilization rates while balancing availability and guest needs.

Staff Supervision & Development

• Train, coach, and manage rental department support staff.
• Conduct weekly performance reviews to maintain accountability, productivity, and service quality.
• Foster a positive team environment focused on efficiency, communication, and continuous improvement.

Customer Service

• Ensure an exceptional guest experience across all touchpoints.
• Resolve escalated issues and complaints with professionalism and urgency.
• Promote a guest-first culture that drives loyalty, repeat business, and strong satisfaction ratings.

Fleet & Facility Management

• Track and analyze fleet utilization, depreciation, maintenance needs, and replacement timelines.
• Ensure timely integration of vehicles into the operating system as well as proper tracking and disposal when operating guidelines have been met.
• Verify Ford Courtesy Transportation incentives and allocate them appropriately.
• Maintain a clean, organized, and professional rental facility that aligns with brand and dealership standards.
• Master all relevant software systems, rental platforms, and dealership tools.

Qualifications

• Bachelors degree in Business Administration, Management, Customer Service, or related field preferred.
• Associate degrees will be considered.
• 2-4 years of experience in rental management, service operations, hospitality, or customer service.
• Proven leadership experience with the ability to motivate and develop staff.
• Strong organizational, communication, and problem-solving skills.
• Valid drivers license with a clean driving record.
• Ability to thrive in a fast-paced retail-driven environment with evolving priorities.

Key Competencies

• Customer-focused mindset
• Leadership & team development
• Analytical thinking & decision-making
• Financial awareness & cost management
• Conflict resolution
• Adaptability & time management

Compensation & Benefits

• Competitive base salary plus performance-based bonuses
• Health, dental, and vision insurance
• Paid time off and paid holidays
• 401k plan
• Opportunities for advancement within the dealership group