Rental Properties Listings Coordinator

JOB DESCRIPTION

POSITION: Listings Coordinator, Rental Properties

FLSA: Non-Exempt

REPORTS TO: Rental Properties Manager

SUMMARY: Entry level position serving as liaison between Wintergreen property owners and Wintergreen Resort Rental Property Department. Coordinate rental unit listings and features in property management software and on-line travel agency (OTA) booking platforms, assist with contract renewals, owner billing, owner reservations and general communications. Ensure lodging inventory is presented accurately and consistently to potential guests. Produce management reports from property management system, Springer Miller, as needed.

PRIMARY RESPONSIBLITIES:

Property Listing Management

• Create and launch new property listings across OTA platforms
• Input and maintain listing details including descriptions, bedding configurations, amenities, and rates
• Upload and verify listing photos meet required standards

Data Management & Accuracy

• Maintain and update Property Listings export spreadsheet
• Ensure consistency with website and brand standards
• Identify and correct discrepancies

Quality Assurance

• Perform post-launch audits
• Troubleshoot issues and escalate as needed
• Ensure updates are successfully pushed to OTA systems

Listing Maintenance

• Update listings for changes
• Suspend or remove inactive properties
• Improve descriptions for clarity and appeal

Coordination & Communication

• Respond to internal inquiries
• Assist with owner/guest questions
• Participate in partner meetings
• Update SOPs and documentation
• Ad Hoc projects as necessary

Additional Duties

• Coordinate and input rental unit listings and features in property management software and on-line booking platforms
• Notify appropriate departments when properties join or leave the rental program
• Issue key cards for employees and contractors based on required access
• Prepare and distribute Home and Villa newsletter to rental partners.
• Assist with regular evaluations of units

MINIMUM QUALIFICATIONS:

• Basic record-keeping and report-writing
• Proficient in Microsoft Excel plus basic computer software knowledge of MS Word, Powerpoint, etc.
• Previous experience in guest services, rental property management or condominium resort operation preferred
• Familiarity with SMS software preferred
• Detail-oriented and organized, process-driven
• Professional demeanor effectively communicating with rental property owners, partners, vendors, contractors and co-workers verbally and in written formats
• Preferred experience with platforms such as Booking.com, AirBnB, and VRBO.

EDUCATION, TRAINING AND EXPERIENCE GUIDELINES:

High school diploma or GED, some technical training preferred.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• Extensive use of computers and data input
• Capable of climbing stairs, extensive sitting, standing, walking and bending
• Valid VA driver's license and able to legally operate a motor vehicle
• Occasional lifting up to 25 lbs

BENEFITS OF WORKING AT WINTERGREEN:

Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full-time year-round associates: (Medical, Dental, Vision, Life, Short and Long Term Disability Insurances as well as Paid Time Off and a 401K plan). Our unique Recreational Benefit Package offers associates free and/or discounted resort activities, services and products.

We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake. If this position isn't quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this position; employees may be assigned other duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.