About Us Banister Nissan of Chesapeake is part of a respected automotive group serving the Hampton Roads area. We're looking for a dependable, customer-focused Rental Clerk to join our team on a part-time basis. Job Summary The Rental Clerk manages the dealership's rental vehicle fleet, assisting customers with rentals while their vehicles are serviced and ensuring smooth, accurate transactions from check-in to check-out. Responsibilities Greet and assist customers renting vehicles, explaining rental terms, rates, and policies clearly. Process rental agreements, collect required documentation (driver's license, insurance), and handle payments accurately. Inspect vehicles for damage and document mileage and fuel levels before and after rentals. Coordinate with the service department to schedule rentals around customer service appointments. Maintain the rental fleet, including tracking availability, scheduling cleaning/detailing, and flagging maintenance needs. Keep accurate rental records and files, both digital and physical. Communicate with the service advisor team and other departments to keep operations running smoothly. Answer phone calls and respond to rental inquiries in a professional, friendly manner. Qualifications Previous customer service experience required; dealership or rental experience a plus. Valid driver's license with a clean driving record. Strong organizational skills and attention to detail. Comfortable using basic computer systems and dealership software. Excellent communication and interpersonal skills. Ability to multitask in a fast-paced environment. Reliable, punctual, and team-oriented. Schedule & Pay Part-time hours, with flexibility to cover service department needs (days/evenings/ Saturdays as scheduled). Pay: $14.00 - $16.00 per hour, based on experience. |