Analysis Skills, Call Center Evaluation, Call Centers, Health Plan, Quality Assurance, Quality Metrics, Standards Development
LOCATION
Fort Lauderdale, FL
POSTED
Today
Hotwire Communications Ltd is seeking a Quality Assurance Analyst (QA) in Fort Lauderdale, Florida. The QA Analyst will monitor call center associates and help enhance the overall service experience by providing actionable data and assisting in the development of quality standards.Candidates should have 2-3 years of call center experience, preferably with a bachelor's degree. Benefits include comprehensive healthcare plans, 401K match, and employee service discounts.#J-18808-Ljbffr