Remote Pharmacy Case Manager {170058}

Position: Remote Pharmacy Case Manager
Type: W2 Temporary (Contract)
Start Date: June 15, 2026
Pay Rate: $20.00/hour
Schedule: Full-time (40 hours/week)

• Must be able to work any assigned 8-hour shift between 7:00 AM–7:00 PM CST
• Training: 8:00 AM–5:00 PM CST for approximately the first 4–6 weeks (virtual attendance required)

Work Location: 100% Remote (U.S. residents eligible)

This position supports patients through pharmacy/benefit access workflows by assisting with case intake, benefit verification, follow-up outreach, documentation, and issue resolution—helping patients navigate coverage, approvals, and specialty pharmacy coordination.

• Monitor system queues for new patient cases
• Make outbound calls to patients regarding approvals/denials, co-pays, and specialty pharmacy dispensing
• Contact insurance companies to obtain and document accurate benefit information
• Help resolve complex payer/pharmacy issues to drive positive outcomes
• Provide an empathetic, patient-centric experience for patients, providers, and physician offices
• Document interactions in software systems while on the phone (detailed note-taking required)
• Steward patient accounts from initial contact through final approval/denial
• Process applications in accordance with policies/procedures and PHI compliance
• Identify, document, and compliantly submit Adverse Events when applicable
• Research alternative funding/foundations to determine patient eligibility
• Work independently within established procedures while meeting daily/weekly metrics

• High school diploma or GED (additional education a plus)
• Strong communication skills (verbal and written) with excellent attention to detail
• Ability to multitask across systems while speaking with patients/providers
• Typing: 40 WPM minimum
• Strong Microsoft Office skills
• Comfortable using video tools (Microsoft Teams, Zoom) and working on camera as needed
• Reliable attendance and ability to work in a high-volume environment

Preferred:

• Healthcare, insurance, pharma, or patient support experience
• Pharmacy benefits / PBM knowledge (Medicare/Medicaid/commercial)
• Prior authorization and appeals experience

You must have a quiet, private, distraction-free workspace and provide your own high-speed internet. Equipment is provided; you are responsible for internet service.

Internet must be:

• Hardwired to the router (no Wi-Fi)
• Not satellite/cellular/dial-up
• Minimum 15 Mbps download / 5 Mbps upload
• Ping rate max 30 ms
• Surge protector with network line protection required

• Benefits available to full-time employees after 90 days
• 401(k) with company match available after 1 year of service

Austin Faris
A-Line Staffing Solutions
Phone:

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