Remote Licensed Customer Service Agent

Full-Time | Monday to Friday | Remote

Are you an ambitious, licensed insurance professional ready to grow your career with a supportive, people-first agency? Anchor Line Insurance is looking for motivated Property & Casualty licensed agents who want a high-earning sales role with long-term growth opportunities.

This is a high-impact sales role with uncapped earning potential, a supportive team culture, and work-life balance.

We provide our team with a steady flow of quality leads (mostly inbound!) so you can focus on what you do best (helping clients and closing sales!)

Agents who have come from other agencies consistently perform better with us because they finally have the support and tools they need to succeed.

So if you're coachable, driven, and ready to put your license to work, this role is meant for you.

Why Youll Love Working With Us:

• Competitive pay + growth potential: Your license + skills deserve to be rewarded.
• Stable schedule: MondayFriday, 8:30 AM 5:00 PM EST (no weekends, no late nights).
• All the tools you need: Equipment provided + training + ongoing support.
• Team culture youll actually like: Collaborative, friendly, and we celebrate wins together.
• Career path: Advancement opportunities as our agency continues to grow.
• Perks: PTO, paid holidays, bonuses, appreciation events, and more.

Salary Range: $35000.00 - $52000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Work from Home

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Parental Leave

Appreciation Lunches

Work-Life Balance

Weekly Management Meetings

Monthly Bonus Opportunities

Monthly Bonus Opportunities

Work Equipment Supplied

Responsibilities

What Youll Be Doing (Day-to-Day):

• As our Customer Service Agent, youll be the go-to person for clients making sure they feel valued, supported, and taken care of:
• Handle inbound calls, emails, and chats from clients regarding their insurance policies
• Assist with policy changes, endorsements, renewals, and cancellations
• Process payments and billing inquiries
• Provide accurate information about coverage, deductibles, claims, and account details
• Troubleshoot client issues with professionalism and empathy
• Cross-sell or upsell additional coverages where appropriate (Home, Auto, etc.)
• Maintain accurate client records in agency management systems
• Support producers by managing follow-ups, documentation, and client communication
• Stay up-to-date on carrier guidelines, state regulations, and industry best practices
• Deliver service with a client-first mindsetprofessional, friendly, and solution-oriented

What Were Looking For:

• Active Florida 220 license (required)
• Previous Allstate experience is strongly preferred
• Customer service background in insurance or call center setting
• Excellent communication and problem-solving skills
• Tech-savvy and comfortable working with agency management systems and CRM tools
• Dependable, organized, and able to thrive in a remote environment
• Positive, personable, and able to balance friendliness with professionalism

About Anchor Line Insurance

Based in Cape Coral, Florida, Anchor Line Insurance is a modern, client-focused agency dedicated to protecting what matters most for families and individuals. We pride ourselves on creating a positive, supportive environment where our team members can thrive. When you join us, youre not just another employee, youre part of a family thats invested in your growth and success.

Ready to Grow With Us?

If youre licensed, passionate about client service, and ready to bring your skills to a supportive, growth-minded agency, we'd love to meet you!

Apply today and lets make a difference together.