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Remote Level 3 IT Help Desk Support (MSP)

K2 Staffing

Manila, FLORIDA(remote)

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JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Computer Workstations, Customer Support/Service, Desktop Administration, Desktop PC, Firewall Administration, Hardware Administration, Hardware Installation, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Local Area Network (LAN), Maintenance Services, Microsoft Windows Desktop, Microsoft Windows Server, Network Administration/Management, Network Support, Network System Hardware, Onboarding, Presentation/Verbal Skills, RMON, SonicWALL, Technical Support, Wide Area Network (WAN), Writing Skills
LOCATION
Manila, FLORIDA
POSTED
30+ days ago
Summary

Our recruitment firm services clients in the United States and we have multiple roles open at the present time for offshore/RemoteIT Helpdesk Support Level III Technicians for Managed Services Providers (MSPs).  To qualify for this opportunity, you will need to have a track record of understanding in business desktop and server technologies that include: Windows 10 workstations, Windows 2016 & 2019 servers, intermediate networking, and vendor-specific hardware and software.

Duties & Responsibilities
  • Point person with Windows Desktop related issues
  • End-User assistance 
  • Assist with Windows Servers
  • Monitor alert systems and take appropriate action as per guidelines.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
  • Network support
  • LAN/WAN Maintenance Support
  • Network Hardware Support and Installation
Qualifications & Requirements
  • Having worked with a Managed Services Provider (MSP) in the past is a MUST!
  • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
  • PSA (or Ticketing) software experience (i.e. Autotask)
  • History of network and firewall administration (Sonicwall & Meraki).
  • Basic knowledge of network, server, and workstation troubleshooting knowledge.
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • A willingness to learn and grow
Employment Type: Full time Location: Manila, PI  

About the Company

K

K2 Staffing