Remote Inbound Sales Agent (9.14 Start)
Grand Circle Travel
- Home Office, NV
- 30+ days ago
- Remote
- $19–$21 Per Hour
Highlights
In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include: Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes. Telephone Service - either through landline or VOIP - You will be responsible for setting up a stable telephone service (phone number) and provide that number to GCC to route calls to your desk phone (Provided by GCC).
Numbers & Facts
| Location | Home Office, NV (Remote) |
| Industry | Travel, Transportation and Tourism |
| Salary | $19–$21 Per Hour |
| Company Size | 2,500 to 4,999 employees |
| Website | http://www.gct.com |
Description
Grand Circle is hiring Remote Inbound Sales Agents (Travel Advisor III) for our September 14th training class. As a Travel Advisor III, you'll inspire prospective travelers by sharing the details of our international trips, then assist them with booking and customizing their journey. This role focuses on completing the full sales process in one conversation, with an emphasis on delivering high conversion rates and meaningful upsell opportunities.
Responsibilities
Handle inbound and/or outbound calls; educating travelers on GCC's International trip packages, maintaining a high sense of customer service and sales throughout the call.
Work to achieve a high rate of conversion (targeting over 70%) of all calls into confirmed bookings
Upsell GCC products and services: Trip Extensions, Travel Protection Plans, Airline Bookings & Upgrades
Confirm customer reservations in, documenting all necessary contact information in GCC programs. Reserving Airline tickets for travelers using a code based software, Amadeus
Document all customer interactions and call notes in assigned programs during the call to avoid extensive After Call Work
Work across multiple platforms in an efficient manner to handle and solution calls (5-7 programs at one time - working across 3 screens).
Qualifications
2 -5 years of sales experience working in a call center environment, handling inbound & outbound sales calls
Preference to those who have worked in the following industries: Travel/Tourism, Hospitality, or Luxury (High Ticket) sales
Experience with upselling additional products/services to the original package
1+ years of experience working remotely (Preference to those who have started and trained remotely)
Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload
Telephone Service - either through landline or VOIP - You will be responsible for setting up a stable telephone service (phone number) and provide that number to GCC to route calls to your desk phone (Provided by GCC)
Schedule
- Training Schedule: (7 weeks) Monday- Friday 9:00 - 5:00 PM ET
- 1st Production Schedule (3-6 Months)
- Sunday- Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday- Thursday (12:00 PM - 8:00 PM ET)
- Tuesday- Saturday |Tuesday- Friday (12:00 PM - 8:00 PM ET) Saturday (10:00 AM - 6:00 PM ET)
Total Rewards
The base salary range for this role is $19.00-21.00 hourly. In addition to the base hourly rate, this role is eligible for an uncapped commission plan based off sales performance. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:
- Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
- Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
- Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
- Your future, secured: 401(k) with company match, life insurance, and disability coverage
- Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development. Grand Circle provides exceptional opportunities for associates to advance internally, whether into leadership positions or other skill-based roles.
- Extra perks: FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community
To learn more, please visit our websites at www.gct.com, www.oattravel.com and www.grandcirclefoundation.com.
About Company
We're in the business of changing lives-starting with yours. If you want your workdays to be exciting, challenging, and rewarding, consider a career at Grand Circle Corporation (GCC).
GCC is the largest U.S. provider of international vacations for Americans aged 50 and older. We're a family of three brands: Grand Circle Travel, Grand Circle Small Ship Cruises, and Overseas Adventure Travel. Our small group sizes, unsurpassed value and excellence, and unique itineraries position us as the industry leader in travel and discovery.
GCC works hard to provide a workplace that is stimulating, fulfilling, and meaningful for our associates-an environment where personal passion and professional potential are explored equally. Our associates are curious, compassionate, and hard-working people that strive for excellence. But we also like to have fun along the way. At GCC, we constantly challenge each other to try new things and find innovative ways of doing business. We encourage risk-taking in our associates-and we understand the value of learning from our mistakes.
Global citizenship is central to our success. Through Grand Circle Foundation, we commit our time, energy, and resources to the communities in which we live and explore. There are volunteer opportunities throughout the year; in fact, more than 95% of our associates participate. Whether biking the Pan-Mass challenge to support cancer research or helping a homeless veteran move into a new apartment, our associates help change the world every day. This emphasis on maximizing each person's potential in body, mind, and heart embodies the true spirit of GCC.
We've been providing impactful, intercultural experiences for our travelers for decades. If you want a career that will change lives-both for our travelers and for yourself-view our open positions and submit an application today.