Remote Hotel Housekeeping Manager, Qavartarvik Customer Lodge (Salary DOE & Benefits 4x4 ROT/Housing/Meals Bethel, AK)

Job Description

The Hotel Housekeeping Manager physically conducts as well as directs the activities of those involved in providing a variety of industrial housekeeping services. This position will support housekeeping operations at the Qavartarvik Customer Lodge, a 109-room hotel with a full-service restaurant/cafe, in Bethel, AK.

This is a rotational position working in Bethel, AK. The rotational schedule is 3-weeks on and 3-weeks off. Housing and meals are provided on shift. A typical workday is 12 hours per day with a 1-hour lunch break. The point of hire origins are Anchorage, AK and the YKHC Service Area.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Supervise and coordinate the activities of the housekeeping department. Monitor and ensure compliance with all Guidelines for Operations. Ensure adherence to the Guarantee of Fair Treatment policy.
• Function as "Person in Charge" and be responsible for the hotel housekeeping operation. Maintain customer service programs. Complete ongoing training of self and staff. Assigned corporate training will be at 100% compliance.
• Plans, develops, implements, and revises organization policies, operations, and goals.
• Establishes and implements an organized system of supervision and general operating procedures.
• Measures the performance of assigned activities.
• Maintains excellent customer communications and relations that permit continuous improvement in providing services, efficient problem resolution, and acceptance of new services.
• Accountable for the delivery of high quality and cost-effective services as well as ensuring all activities and operations comply with applicable internal and external regulations.
• Develops and directs the maintenance of business reports, administrative matters, budgets, budget expenditures, operational reports, cost analysis, operational documentation, inventory management, etc.
• Tracks financial data, reports, forecasts, and expenditures to achieve optimum efficiency, economy of operations, and maximize profits.
• Supports an active safety program.
• Continuously seek to improve the quality of assigned activities.
• Plans and implements an effective staff training program.
• Directs, trains, supervises, leads, evaluates, and develops assigned personnel to keep them informed and motivated.
• Make sure the responsibilities, authorities, and accountability of all assigned employees are defined and understood.
• Regularly performs quality assurance inspections to ensure contract requirements are met.
• Manage subordinate supervisors and non-supervisory employees.
• Supervisory responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• This position is responsible for the supervision of staff.
• Other duties that are pertinent to the department or unit's success may also be assigned.

Qualifications

• High school diploma or GED equivalent.
• Minimum of five (5) years of hotel or patient housing experience, including direct housekeeping management responsibilities overseeing employees and daily operations for a facility with a minimum of 150 rooms.
• A valid Driver''s License and an acceptable driving record for the past three (3) years to be eligible under NMS'' vehicle insurance policy.
• Basic skill set in Microsoft Word, Excel, and Outlook.
• Must be fluent in speaking, reading, and writing English.
• Contract requires candidate to get a flu shot pre-hire and annually thereafter.

Working Conditions and Physical Requirements

Weather: Indoor

Noise level: Moderate

Office conditions: Pace of work environment: Medium

Customer Interaction: High

Description of environment: Hotel

Constantly required to stand and walk. Occasionally required to lift. Rarely required to push and pull.

Occasionally required to lift and/or move up to 50 pounds.

Travel: None

Competencies

NMS Core Values

Safety guides our behavior.

Honesty and integrity govern our activities.

Commitments made will be fulfilled.

All individuals are treated with dignity and respect.

The environment will be protected and sustained.