Billing, Clinical Study Publications, Communication Skills, Computer Networks, Computer Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Durable Medical Equipment, Financial Management, Healthcare, Insurance, Medical Terminology, Microsoft Excel, Microsoft Outlook, Multitasking, Order Management, Order Processing, Problem Solving Skills, Purchase Orders, Remote Access, Time Management, Vision Plan
SunMED Medical is looking for a customer service-oriented individual
to join our team as a full-time remote customer service employee.
Responsibilities
- Utilize our order processing system, Brightree, to input referral information and manage orders up until the point of billing.
- Reach
out to providers to request return of fully completed or required but
missing clinical documentation, necessary to process an order according
to the department/insurance payor's guidelines.
- Share your knowledge of DME products with customers.
- Advise
the patients and referral sources of the patient's insurance coverage,
advising of any out-of-pocket expenses that would be incurred to process
the order.
- Provide excellent customer service to patients, referral sources as well as our business partners.
- Communicating effectively with patients, therapists and other health care professionals.
- Maintain a relationship with referral sources.
- Create purchase orders and send to manufacturers via fax/email/or manufacturer websites
Qualifications
- Previous customer service experience, telephonic or face-to-face.
- Comfortable with discussing insurance coverage and financial responsibility with patients.
- Able to work in a fast paced environment with strong attention to detail is essential.
- Brightree experience is a plus
- Familiarity of medical terminology
- Strong sense of urgency and problem-solving skills
- Ability to multitask in a fast paced environment
- Adaptability to new processes and technology
- Excellent time management skills, organization, and with strong attention to detail
- Superior/excellent
computer skills using remote access and a computer network, which
includes thorough knowledge of Outlook and more than a basic familiarity
with Excel.
- The ability and acumen to understand software
platforms and how to use them effectively. Eventual complete knowledge
of these platforms is essential to be effective in this position.
Platforms: Outlook, Teams, Excel
Further consideration on compensation possible based on experience.
Job Type: Full-time
Pay: From $35.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- What types of Durable Medical Equipment have you processed orders for?
Experience:
Work Location: Remote