Accidental Death and Dismemberment (AD&D), Communication Skills, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Insurance, Interpersonal Skills, Logistics, Negotiation Skills, Organizational Skills, Presentation/Verbal Skills, Record Keeping, Time Management, Writing Skills
This is a remote position.
The Customer Support Representative is a support role, responsible for servicing and maintaining relationships with clients and carriers, arranging shipments, and ensuring timely deliveries. Day-to-day tasks include managing customer accounts, coordinating with the team, and providing exceptional customer service. The role also involves negotiating rates and maintaining accurate records of all transactions.
Requirements
* Strong organizational skills.
* Excellent written and verbal communication skills.
* Ability to take and follow instructions.
* Dispatching skills and the ability to coordinate logistics
* Excellent phone, reception, and negotiation skills
* Ability to work onsite.
* Ability to constructively confront delicate issues.
* Ability to recall detailed information and communicate effectively with customers.
Benefits
* Health
* Life and AD&D Insurance,
* Dental
* Paid Time Off and Holidays with Generous Company Discounts
* Employee Wellness and 401k plans.