Cengage Group is seeking a customer service representative to handle inquiries via phone, email, and chat in Little Rock, Arkansas. Responsibilities include resolving issues using internal software, identifying root causes, and reporting trends for product improvements. Candidates must have a high school diploma or GED, with strong multitasking and communication skills. Benefits include 401K contributions, healthcare coverage from day one, and opportunities for performance bonuses. This is a remote position with company-provided assets.#J-18808-Ljbffr