Remote Customer Service Associate-ADF

Remote Customer Service AssociateADF Medical Services Inc.

We're looking for a friendly, reliable Remote Customer Service Associate to support our patients and clients from the comfort of your home. If you're a people person with great communication skills, this role is for you.

Role: Remote Customer Service Associate
Department: Customer Support  
Location: Fully Remote T
Type: Full-Time / Part-Time

What You'll Do:

• Handle inbound calls, emails, and/or chat inquiries from patients and clients
• Assist with appointment scheduling, billing questions, and service information
• Accurately document all interactions in our system
• Escalate issues to the right team when needed
• Maintain patient confidentiality in accordance with HIPAA guidelines

What We're Looking For:

• 1–2 years of customer service experience (remote experience is a plus)
• Strong verbal and written communication skills
• Reliable internet connection and a quiet home workspace
• Basic computer proficiency and ability to learn new systems quickly
• Healthcare or medical background is a plus but not required

What We Offer:

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible scheduling options
• Career growth opportunities within ADF Medical Services

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