Nicole Hupp and Associates is looking for an experienced Remote Insurance Customer Service Representative to join our growing Allstate agency.
This is not an entry level role. We are looking for someone who already understands insurance service, policy changes, billing questions, renewals, customer follow up, retention, and agency workflows.
The right person will be dependable, organized, professional, and comfortable working independently from home while staying connected with the team. You must be able to manage customer service requests, communicate clearly, document activity accurately, and keep customers moving in the right direction.
Bilingual English and Spanish is strongly preferred. Prior Allstate experience is also preferred.
If you have strong insurance customer service experience and want a remote position with a growing agency, this could be a great fit.
Salary Range: $40000.00 - $45000.00 per year
Annual Base Salary Based on Experience
Mon-Fri Schedule
Evenings Off
Paid Time Off (PTO)
Flexible Schedule
Career Growth Opportunities
Hands on Training
Work from Home
Responsibilities
Assist customers by phone, email, and agency systems with policy questions and service requests
Handle billing questions, policy changes, proof of insurance, document requests, renewals, and general account support
Provide professional support to customers while helping them understand their coverage and options
Review accounts for potential retention issues and help resolve customer concerns
Support agency retention efforts through follow up, renewal reviews, and proactive service
Document all customer interactions accurately and timely in agency systems
Work closely with the sales and service team to ensure customer needs are handled quickly and correctly
Stay organized while managing multiple customer requests throughout the day
Maintain strong communication with the team while working remotely
Follow agency procedures, Allstate guidelines, and compliance expectations
Minimum 5 years of insurance customer service experience required
Property and Casualty insurance experience required
Active Property and Casualty license preferred
Allstate experience strongly preferred
Bilingual English and Spanish strongly preferred
Prior remote work experience preferred
Strong understanding of personal lines insurance including auto, home, renters, and umbrella
Ability to handle billing, policy changes, coverage questions, renewals, and customer concerns
Strong communication skills and professional phone presence
Highly organized with strong attention to detail
Comfortable using agency management systems, email, phone systems, and customer service tools
Self motivated and able to work independently from home
Reliable high speed internet and quiet professional workspace required
Must be responsive and available during scheduled work hours