Remote Benefits Customer Service (Call Center) Representative

• Verifiable High School Diploma or GED is required
• Attendance mandatory for first 90 days
• Call center experience required
• Strong computer skills required
• Strong problem-solving skills required
• Must have a private/quite workspace with internet connection
• MUST live within live within 1 hour of Richardson TX 75081 
• MUST be available for afterhours OT

Remote Work Requirements:

• Must reside within the United States - within 1 hour of Richardson TX 75081 
• Dedicated, distraction-free work environment
• High-speed, hardwired internet connection required (Wi-Fi, satellite, cellular, or dial-up connections are not acceptable)
• Ability to use employer-provided computer and tech equipment

• Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner
• Consistently meeting commitments via phone email and instant message
• Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls
• Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements
• Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information
• Maintain and document complete and accurate call and case notes in English in a professional manner