Remote Behavioral Health Charge Entry Specialist

About Athra Systems

 Athra Systems/Crosstown Mental Health is a dynamic and forward-thinking organization dedicated to offering a wide array of behavioral health services and solutions. We pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive and contribute to our collective success. Previously, a private pay company, we are now expanding to accept insurance to help more people, and the whole company is quickly adapting.

Position Summary

We are seeking a detail-oriented Remote Behavioral Health Charge Entry Specialist, is responsible for ensuring all patient visits are entered into the Practice Management System with appropriate and accurate ICD-10 and CPT codes, navigating multiple EHR systems and insurance portals. This role requires high independence, strong self-management, and a commitment to maintaining HIPAA compliance in a remote setting.

Key Responsibilities

• Charge Entry & Batching: Create charge batches from provider paperwork and accurately enter demographic and charge data into the Practice Management system.
• Verification & Eligibility: Use multiple insurance portals and EHRs to verify patient information and perform eligibility/benefit checks (EVOB).
• Quality Assurance: Review and verify insurance claims for accuracy and completeness before submission to optimize reimbursement processes.
• Virtual Collaboration: Work closely with administrative staff, medical personnel, and the billing team via Zoom and chat to resolve discrepancies and billing issues.
• Compliance: Maintain strict confidentiality and adhere to all company protocols regarding VPN usage and Protected Health Information

Qualifications

• Education: High school diploma or GED required.
• Experience: Prior experience in healthcare billing or a remote administrative capacity is required. Behavioral health experience strongly preferred.
• Technical Skills: Proficiency with Microsoft Excel, Google Drive, and basic troubleshooting of home internet/connectivity.
• Knowledge: Basic understanding of Behavioral Health CPT and ICD-10 coding and insurance authorization processes.
• Traits: Strong attention to detail, ability to multi-task, and a proven ability to meet high-volume productivity quotas independently.

Technical & Remote Requirements

• Workspace: A dedicated, quiet, private workspace free from distractions.
• Connectivity: High-speed, reliable internet connection capable of supporting dual-monitor setups.
• Reliability: Proven ability to handle sensitive patient data without direct physical supervision.

Benefits

• Competitive salary commensurate with experience.
• Full technology suite provided (Laptop and multiple screens).
• Paid time off.
• Company paid medical, dental, and vision insurance.
• Retirement with company match.