Remote Application Specialist (Patient Monitoring)

Philips

United States of America, WA(remote)

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JOB DETAILS

SALARY

$41–$65 Per Hour

SKILLS

Asset Management, Call Center Evaluation, Clinical Information Systems, Clinical Medicine, Clinical Nursing, Clinical Support, Clinical Training, Compensation and Benefits, Continuous Improvement, Corporate Policies, Customer Relations, Customer Satisfaction, Customer Support/Service, Data Analysis, Data Collection, Data Entry, Environmental Work, Establish Priorities, Healthcare Quality, Identify Issues, Leadership, Medical Products, Multitasking, Nursing, On Call, On Site Support, Patient Care, Problem Solving Skills, Process Improvement, Product Management, Productivity Management, Profit & Loss, Reimbursement, Remote Access, Resolve Customer Issues, Sales Commission, Scorecarding, Service Delivery, Software Administration, Stock Purchase Plans, Team Player, Technical Support, Time Management, Training Tools

LOCATION

United States of America, WA

POSTED

15 days ago

**Clinical Applications Support Specialist (Patient Monitoring)** As an experienced Remote Clinical Applications Support Specialist, you will leverage your nursing clinical education/training to be responsible for providing telephone and remote clinical application support to internal and external customers for our Patient Care Monitoring Systems (PCMS) team. In this role, you will not only assist in resolving customer clinical inquiries and problems, but you will also participate in an on-call rotation afterhours support program - as part of a shared team effort. **Your role:** + **Delivers end-to-end clinical application support for patient monitoring solutions** , including providing telephone-based and remote support to internal and external customers, troubleshooting complex clinical application issues using advanced remote access technologies, and managing escalations through to resolution. Provides on-site support during critical customer situations as needed, takes ownership of issue resolution, and drives improved customer satisfaction and company profitability through timely, effective problem resolution. + **Drives operational excellence and performance accountability** by ensuring accurate and timely submission of individual scorecards, maintaining complete and precise data entry within required systems, and utilizing call center tools to monitor responsiveness and meet service level expectations. Effectively manages company assets-including training, tools, equipment, travel, and expenses-in alignment with company policies while contributing structured feedback and product improvement recommendations to the product management group. + **Serves as a clinical subject matter expert and collaborative team partner** , acting as a key resource to support team objectives and deliver a consistent, positive company image in all customer interactions. Assesses complex clinical issues, gathers and analyzes data, and partners with Technical Support Engineers to define and execute action plans through to resolution. Actively shares knowledge with peers and internal stakeholders to strengthen team capability and improve overall service delivery. + **Supports continuous improvement and professional development initiatives** by contributing to knowledge-based tools, completing all required product and clinical training (TEDs), and ensuring alignment with evolving product capabilities and customer needs. Takes ownership of individual development planning in partnership with leadership, proactively identifying growth opportunities and enhancing expertise to drive higher levels of impact and performance. **You're the right fit if:** + Bachelor of Science Degree in Nursing or Medical Technology required.Must be registered and in good standing with appropriate credentialing body. + A minimum of five (5) years of clinical experience preferred. + A minimum of three (3) years of experience in a clinical phone support environment preferred. + Excellent customer service, communication, multi-tasking and prioritization, and ability to work with minimal supervision required. + Advanced knowledge of clinical applications within Patient Monitoring. + Scheduled on-call availability will be required. + You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a field role. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. + Learn more about our business. + Discover our rich and exciting history. + Learn more about our purpose. + Learn more about our culture. **Philips Transparency Details** The hourly pay range for this position in AL,AZ, AR,CO, FL, GA, ID, IL, IN, IO, KS, KY, LS, ME, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PN, SC, SD, TN, TX, UT, VT, USVI, VA, WV, WI and WY is $41.00 to $65.00. The hourly pay range for this position in AK, DE, HI, MD, NM, RI, is $44.00 to $67.00. The hourly pay range for this position in CA, CT, MA, NJ, NY, WA, DC, is $47.00 to $73.00. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. **Additional Information** US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran

About the Company

Philips

At Philips, we don’t need employees. We need people.

Our goal is to improve the lives of 3 billion people a year by 2025 through innovation that is designed for people, by people. People like you. And we know that in order to be truly innovative, it requires you to make your career personally meaningful. To bring what matters to you in life to everything you do in your career. If you're passionate about improving lives, and have more to offer than just lines on your resume, we want to find a home for you at Philips.

As a diversified health and well-being company, we focus on professional and consumer markets across three interconnected sectors: Healthcare, Consumer Lifestyle, and Lighting. Today, we're a global innovation leader - the first to bring the commonly used CD and DVD products to market, the ones saving lives daily with our imaging systems and patient monitors, and the ones responsible for the lighting of the annual Times Square ball. We aim to improve peoples’ lives every day through meaningful innovations and are the best place to work for those who share our passion for improving lives.

Philips’ people first culture and commitment to providing unlimited possibilities to develop one's career in the directions to which they aspire demonstrates a dedication to inspiring good people, not just hiring employees. At Philips, employees enjoy contributing to cutting edge solutions that truly improve lives, allowing them to 'do good' while doing great and create a legacy in life through their work.

If you are interested in putting your personal skills & passions to work towards improving lives, apply now or learn more at philips.com/na/careers. You can also opt-in to receive updates on future career opportunities and company updates through Philips’ Talent Community, and follow @PhilipsJobsNA on Twitter.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1933

WEBSITE

http://www.philips.com/na/careers