Relocation Counselor

Job Title: Relocation Counselor
Location: Buffalo, NY
Type: Contract To Hire
Compensation: $24.04
Contractor Work Model: Onsite – onsite

Responsibilities

• Serve as main point of contact for administering the various phases of the relocation process for residents who qualify for relocation services.
• Oversee the delivery of relocation services and benefits to residents and their families, ensuring high-quality service standards.
• Proactively provide ongoing advice and support to residents and the Buffalo area team, maintaining regular contact throughout the relocation period.
• Conduct thorough needs assessments at the start of the relocation process to identify individual requirements and address any needs.
• Work with residents and families to meet requirements, adjusting counseling and services as needs evolve.
• Guide residents and families through the location selection process, closely managing and monitoring the home-finding activities.
• Input related data accurately and manage all opportunities to ensure timely completion of relocation activities.
• Review and evaluate exception requests and challenging situations, providing solutions and recommendations within scope of authority.
• Document conversations, exceptions, move-related expenses, and correspondence accurately in CVR’s SharePoint system, maintaining data integrity and confidentiality.

Requirements

• Reliable transportation with the ability to travel locally and out of state.
• Strong computer skills and good communication skills.
• Ability to work effectively in a diverse environment.
• Trustworthy, consistent, and dependable.
• Previous experience in housing or human services is a plus.
• Show initiative and demonstrate sound decision-making skills.
• Effective interpersonal skills, superior oral and written communication skills.
• Advanced organizational abilities and capacity to work well under pressure.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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