Adhesives, Amusement Parks, Analysis Skills, Auditing, Auto Insurance, Background Investigation, Communication Skills, Computerized Maintenance Management System (CMMS), Conflict Resolution, Continuous Improvement, Corrective Action, Cross-Functional, Data Analysis, Detail Oriented, Documentation, Driver's License, Electrical Components, Equipment Safety, Establish Priorities, Government Regulations, Hand Tools, IR (Infrared), Industry Standards, Interpersonal Skills, Leadership, Liability Insurance, Lift/Move 50 Pounds, Maintain Compliance, Maintenance Services, Manual Dexterity, Material Moving, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, OSHA, Onboarding, Painting (Facilities and Maintenance), Presentation/Verbal Skills, Problem Solving Skills, Process Development, Project Schedule, Quality Control, Quality Management, Regulations, Reliability Engineering, Reporting Skills, Root Cause Analysis, Safety/Work Safety, Sales Closing Skills, Standard Operating Procedures (SOP), Team Player, Time Management, Train-the-Trainer, Training/Teaching, Trend Analysis, Ultrasound, Webinar
At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Reliability & Compliance Technician I who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Reliability & Compliance Technician I will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Reliability & Compliance Technician role exists to assist the Quality Control Supervisor with executing predictive maintenance, analyzing PM results, developing applicable processes and procedures, auditing work areas and documentation for compliance, and creating and leading training classes, all for the Rides Maintenance team. All of this will be done in a manner consistent with the mission, values, and operating philosophies and standards of the Dollywood Company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Learn Maintenance CMMS and act as back-up administrator on an as-needed basis
- Distribute and audit compliance with required documentation and sign-offs, including ensuring driver’s licenses and auto insurance is kept up-to-date for the team’s authorized drivers
- Assist with improving and updating standard operating procedures, manuals, and internal processes & procedures
- Help develop and implement approved audit programs covering various EHS topics (e.g. OSHA, ASTM, HE standards and procedures, and/or standard amusement park practices)
- Perform vibration, ultrasound, oil sampling, and/or IR predictive maintenance tools and analyze data
- Write and distribute reports with corrective actions to improve reliability of attractions
- Assist in identifying trends from company ride/attraction tracking system and interact with Hosts to find root causes
- Partner with Rides Maintenance leadership to identify critical assets/components and ensure proper predictive maintenance equipment and techniques are utilized
- Assist with overseeing receipt, documentation, storage, safety & distribution of equipment and supplies
- Review injury log and identify/recommend opportunities for improvements
- Develop and conduct training as identified by team surveys and leadership discussions (e.g. monthly safety meetings, new hire onboarding, train-the-trainer, industry topics, etc.)
- Audit and maintain SDS books for each shop, comparing chemicals on site to the book and preserving retired SDS per OSHA requirements
- Inspect different types of personal protective equipment, tools, and other equipment and ensure they are within acceptable guidelines
- Maintain knowledge of industry standards and occasionally attend industry-related seminars, webinars, and meetings to remain informed and involved
- Identify gaps in practices and processes by using continuous improvement methodologies
- Act as team representative on various committees such as What If committee, SOP/STP consistency team, etc.
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
- Must be 18 years of age or older
- High School Diploma or equivalent is required
- Associate’s degree or equivalent from two-year college or technical school preferred
- Strong proofreading and editing skills
- Proficiency with Microsoft Office applications (Outlook, Excel, Word, PowerPoint)
- 3 to 5 years’ experience in a theme park atmosphere with technical/maintenance-related background preferred
- Able to obtain the following within an agreed upon timeframe:
- AIMS International or NAARSO Certified Maintenance Technician, Level I certification
- OSHA 10-hour certification
- At least one of the predictive certifications below:
- Vibration Analysis, Level I
- Infrared Thermography, Level I
- Ultrasound, Level I
- Must possess strong safety sensitivity and ability to work with many different types of mechanical and electrical devices
- Must have a valid driver’s license and proof of auto liability insurance in order to operate company vehicles
- Must successfully complete a post-employment-offer background check
Knowledge, Skills, and Abilities
- Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must have professional appearance with good personal hygiene
- Must be productive in a fast-paced environment
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must be able to communicate effectively with Guests and Hosts using approved communication methods
- Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
- Able to comprehend instructions and retain information
- Able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Able to be flexible to handle frequent changes in priorities
- Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and with decimals with accuracy
- Able to work in approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
- Able to use and be able to train others on hand and power tools, such as electric drill, drill press, bench grinder, electric hoist, chainsaw, torque wrench, grease gun, and precision hand tools
- Able to read, analyze, and interpret safety rules, operating and maintenance instructions, general business periodicals, professional journals, technical procedures, and/or governmental regulations
- Able to respond to common inquiries or complaints from Guests, regulatory agencies, or members of the business community
- Must have high level of manual dexterity to operate small tools on occasion
- Able and open to learn new programs and processes
- Able to present different types of training to various-sized groups
Physical Requirements | Environmental Conditions
- Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting
- Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours
- Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
- Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
- Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
- Able to regularly balance, walk on uneven ground, stoop, kneel, crouch, and climb occasionally for sustained periods of time
- Able to lift, carry, push, and/or pull objects & materials of moderately heavy weight
- Possess mental and physical capability to work at heights more than 150 Ft., crawl, and work in confined spaces
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.