At Amazon One Medical, we strive to deliver the highest level of patient-centered care in healthcare, and we need exceptional, talented, and motivated individuals to help us achieve this goal. If youre passionate about enhancing the healthcare experience for our patients, this is your chance to make a meaningful difference.
We value the trust our patients place in us. Our Medical Records team plays a crucial role in maintaining this trust by ensuring patients have proper access to their health information. The Medical Records Specialist is responsible for the timely and accurate processing of medical records requests from various sources, including patients, their authorized representatives, healthcare providers, and other organizations. This role also involves facilitating responses to patients rights requests related to medical records, as outlined by HIPAA and other federal and state privacy laws. Beyond handling requests, Medical Records Specialists perform a range of administrative tasks associated with health information to support Amazon One Medicals services.
The ideal candidate for this position is someone who excels in organization, demonstrates meticulous attention to detail, and can effectively manage deadlines. This individual should thrive in a team environment, feeling comfortable both receiving and providing feedback across organizational boundaries. The right person for this role views challenging situations as opportunities for growth and approaches them with enthusiasm and a willingness to learn. By combining these qualities, Medical Records Specialists contribute significantly to maintaining the trust between Amazon One Medical and its patients while ensuring the efficient and compliant management of vital health information.
This is a full-time, hourly, in-person position based at the Amazon One Medical Customer Care Center in Tempe, AZ.
Key job responsibilities: • Access and prepare medical records as required for patients, authorized representatives, internal staff, and external organizations. • Stay up-to-date with medical records and health information release regulations (e.g., HIPAA) to ensure accurate processing. • Perform administrative tasks such as answering phones, faxing and emailing confidential information, and using basic computer systems. • Provide excellent customer service both internally and externally.
A day in the life Your day will be dynamic and purposeful, focusing on processing medical record requests with precision and care. Youll collaborate with patients, healthcare providers, and internal teams to facilitate accurate and timely health information management.
About the team We are a dedicated group committed to transforming healthcare experiences. Our team values transparency, collaboration, and patient-centered service. We work together to streamline medical record processes and support the broader mission of delivering exceptional healthcare.