Release Manager 2 - Device-as-a-Service (DaaS) Refresh Program

Overview

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.  

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. 

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position is eligible for a hybrid work schedule, which includes the ability to work from home, while also requiring to be in person as needed at our Lakeside and/or Clayton Corporate HQ campus locations in St. Louis, Missouri.

Responsibilities

As a Release Manager 2, you will be responsible for leading and overseeing the planning, coordination, and execution of activities supporting the organization’s Device-as-a-Service (DaaS) Refresh Program. This role ensures timely and efficient replacement and procurement of end-of-life DaaS solutions, while maintaining compliance with security and risk standards. Release Manager 2 serves as the primary escalation point for our partner ATOS Refresh Team and lead for Release Manager 1s on the team, providing guidance and support to ensure successful delivery of refresh initiatives. The position requires collaboration with global business lines, internal IT teams, and third-party vendors.

Key Responsibilities

• Oversee planning and coordination of life-cycle refresh activities across multiple teams and projects, managing overlapping timelines and interdependencies.
• Collaborates regularly with partner teams to identify opportunities for improving the overall DaaS process, streamlining workflows, and enhancing efficiency.
• Serve as the escalation point and provide leadership for Release Manager 1s and the ATOS Refresh Team.
• Collaborate cross-functionally with IT stakeholders to understand requirements, scope, and dependencies impacting strategic initiatives.
• Lead post-release reviews to evaluate process effectiveness, identify improvement opportunities, and implement changes.
• Communicate release updates, timelines, and interdependencies to internal and external teams.
• Report progress and performance to internal team, leadership and external sponsors when needed. Ensuring documentation accuracy.
• Assess requirements and coordinate vendor activities to establish release readiness.
• Manage scope of work and service updates from vendors; review supporting materials for accuracy and completeness.
• Completes assigned projects within budgetary and scheduling guidelines with minimal management involvement.
• Promote compliance with security, risk, and regulatory standards throughout all refresh initiatives.

A successful candidate must have the following knowledge, skills & abilities:

• Must have displayed leadership and team centric skills, strong solution orientation, and communication
• Must have the ability to work in a fast-paced environment with changing priorities
• A flexible and adaptable orientation is required within our dynamic work environment
• Commitment to providing superb customer service
• Documents tickets according to departmental standards with an appropriate level of detail
• Excellent communication skills, both written and verbal, ensuring effective collaboration through diverse channels such as Teams, email, and virtual meetings; experience interfacing with all levels within an organization

Equal Opportunity Employer/Disability/Veterans

Qualifications

Required:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must reside in St. Louis, Missouri, or immediate surrounding area
• Must be committed to incorporating security into all decisions and daily job responsibilities
• 5+ years of professional experience in project management functions: defining and executing project plans, identifying resources required, establishing timelines, and monitoring assigned tasks
• Experience leading the planning, coordination, deployment, and monitoring of hardware installations and upgrades
• Strong proficiency in Microsoft Office Suite, with advanced skills in Excel (formulas, dashboards) and Word (mail merge).
• Experience in Microsoft Visio, SharePoint, Atlassian JIRA and Confluence, ServiceNow.
• Experience with creating and updating technical documentation

Preferred:

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
• Some technical experience installing and configuring wired and wireless LAN connected hardware, network communications equipment, software, and peripherals at remote and corporate campus facilities
• Experience leading a team and large projects preferred
• Good knowledge of quality metrics and tracking.
• Good knowledge of resource management and tracking.