16028BRFTE0.5
Shift: Monday-Friday within clinic hours
Compensation: $18.32 per hour Hours Per Week: 20 hours per week Weekends: No Benefit Eligible: We are seeking a dynamic Experience Specialist to join our Outpatient Rehab Therapy Team.
At UnityPoint Health - Meriter Therapy, patients are at the center of everything we do, and we are committed to serving the community by living our FOCUS values of:
Foster Unity - Own the Moment - Champion Excellence - Seize Opportunity in our daily work.
We know that our greatest strength is our people, and we strive to provide an environment that fosters success through our vast employee wellness program and mentorship opportunities to establish a strong knowledge base and build relationships. Our therapy team is also given opportunities to actively participate in team-based leadership structured groups that ensure clinical and operational decision making is a collaborative process that promotes future growth and advancement.
Experience Specialist - Rehab ESR team members contribute to the smooth functioning of the outpatient therapy clinics by fulfilling a range of supportive duties. Daily responsibilities are structured into complementary roles that work together to maintain an efficient and coordinated flow. ESRs will rotate through all roles, which include but are not limited to:
• Front desk reception and administrative • Clerical support - Patient appointment scheduling, point of service payment collections, and registration processes • Support • Patient navigation from point of entry to exit of clinic • Perform periodic regulatory and compliance checks • Room reset and readiness tasks - Organizing cleaning and prepping of patient care areas, completing equipment maintenance requirements, and supply ordering.
Duties and Responsibilities Work within the context of patient-centered care in an outpatient therapy clinic setting. Collaborate with the therapy team to support exceptional patient experience and outcomes. Embrace lifelong learning, willingly give and receive feedback, and learn from team members. Seek continual learning opportunities and share feedback to promote the growth of the team. Engage in staff meetings and project groups to support exceptional patient care. Remain up to date with clinic operation changes and workflows, review meeting minutes, review email communications, etc. Demonstrate a willingness to be flexible and to take on additional responsibilities to support the team and process improvement initiatives within the department.
Why UnityPoint Health
Commitment to our Team For the second consecutive year, we are proud to be recognized as a Top 150 Place to Work in Healthcare by Beckers Healthcare for our commitment to our team members.
Culture At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing whats right for the people we serve.
Benefits Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage youre in.
Diversity Equity and Inclusion Commitment We are committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
Community Involvement Be an essential part of our core purpose-to improve the health of the people and communities we serve.
Visit https://dayinthelife.unitypoint.org to hear more from our team members about why UnityPoint Health is a great place to work.
Qualifications
• High School Diploma or equivalent • Epic Cadence scheduling • One or more years of experience in a customer service role, preferably in an outpatient medical setting • Knowledge of general MS office systems, including Outlook, Word, and Excel • Proficiency with keyboarding • Ability to multitask with frequent interruptions • Exceptional attention to detail • Exceptional communication skills, both written and verbal • Knowledge of insurance - obtaining benefits, submitting authorizations, etc. • Knowledge of registration process • Knowledge of medical terminology • Experience assisting therapists with patient care as directed - ability to bend, twist, lift, etc.