Registration & Student Records Coordinator

Position Details

Position Information

Position Title Registration & Student Records Coordinator PIN 812000 Classification Summary

Incumbents serve as the lead worker for Registration and Student Records Assistants by providing guidance, coordinating workflow, and supporting consistent frontline service delivery. Assist the Assistant Registrar with the coordination of Registration and Student Records operations, including resolving student issues, supporting process improvements, and maintaining service standards. Coordinate specialty registration and student records processes, including residency and citizenship review, special enrollments, change-of-major processing, and student communications related to enrollment status. Monitor class schedules for accuracy, coordinate needed corrections with academic departments, and maintain assigned Registration and Student Records web content. Support enrollment and registration initiatives, applicant outreach, transfer credit processing, prerequisite checking, Credit for Prior Learning activities, and end-of-term processing. Assist in maintaining academic plans, degree plans, and related student records functions.

Minimum Qualifications

Associate's degree and three years of progressively responsible experience in enrollment services, student records, admissions, registration, customer service, or a related field. Must be able to provide outstanding customer service through written and interpersonal communication with the general public, coworkers, and supervisor. Excellent attention to detail and ability to maintain strict confidentiality are required.

Preferred Qualifications

Experience in Ellucian Banner preferred. Knowledge of enrollment processes preferred.

Licensing Requirements

None

Essential Job Function

These are the job duties that are required of the position.

Classification Duties

• Serve as the lead worker for the Registration and Student Records Assistants. Mentor and support Registration and Student Records Assistants by modeling effective customer service practices, providing guidance on registration and student records processes, and assisting with the coordination of daily workflow. Help prioritize tasks and coordinate daily work assignments to ensure the timely completion of responsibilities and consistent service delivery. Communicate new or revised procedures and provide operational support as needed. (B2)
• Assist the Assistant Registrar with the coordination of front-counter operations and Registration and Student Records services. Provide assistance and resolution of registration and student records issues, monitor service needs, and participate in the review and improvement of departmental processes to enhance service and operational efficiency. (B2)
• Monitor class schedules to ensure course sections are built appropriately and accurately. Communicate with associate deans regarding needed corrections and assist in making the corrections. (B2)
• Lead and coordinate outreach to applicants to aid in the next steps for enrollment processes. Assist with the execution of enrollment and registration initiatives. Work with the Admissions and Marketing teams to plan and coordinate enrollment events. (B2)
• Ensure accuracy of student residency and citizenship documentation by reviewing records, serve as point of contact for student questions, coordinate student communication, monitor tracking, and update student records to support proper billing. (B2)
• Coordinate the processing of special enrollments. Process exceptions, including waivers and course substitutions to the degree audit system. Serve as the point person for the change-of-major process. Determine the appropriate timing of processing electronic requests to change majors while reassigning appropriate academic advisors. (B2)
• Serve as a collaborator to lead the drop for non-payment process and identify students who fail to begin participation in classes. Coordinate communication, including texts, emails, and phone calls with students at risk for being dropped for non-payment and those who fail to begin participation in classes. (B2)
• Maintain parts of the Class Schedule, Degree Plans, Academic Plans, and other Registration and Student Records web pages on the Jefferson College website, including editing text/content, uploading documents, and linking documents or webpages. (B2)
• In conjunction with the Assistant Registrar, perform prerequisite checks for multiple disciplines to ensure that students meet the requirements for the courses in which they are registered. Assist with the posting of Credit for Prior Learning and routine transfer credit evaluations. Help the Assistant Registrar facilitate end-of-term processing. (B2)
• Perform other related duties of a comparable level/type as assigned.

Position Duties Multistate Employer

Employees of Jefferson College must reside in Missouri or Illinois.

Multistate Employer Ad Hoc

Position Knowledge/Skills

Knowledge

Student enrollment, registration, and records processes;

Admissions, residency, citizenship, and financial aid requirements as they relate to enrollment and student records;

Academic program, degree plan, and course prerequisite requirements;

Accurate database administration;

Proficiency with software applications, including Microsoft Office;

Ability to multitask effectively and excellent attention to detail;

Customer service principles and practices;

Computers and related software applications

Skills

Providing leadership, training, and operational support to staff;

Coordinating workflow and prioritizing tasks to meet operational deadlines;

Providing exceptional customer service;

Advising students on applicable policies and procedures;

Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc., sufficient to exchange or convey information and to receive work direction;

Serving as a leader to Enrollment Services Assistants;

Reviewing and processing paperwork, forms, and/or other related items;

Maintaining confidentiality

Machines, Tools, Equipment and Software

Ellucian Banner

Microsoft Office

Google Suite

Scanner

Physical Factors

Physical Effort

Physical Effort Sedentary: Exert up to 10 lbs force occasionally and/or negligible amt force frequently or constantly to lift, carry, push, pull, move objects, including the body. Sitting most of the time; walking and standing required occasionally.

Posting Information

Division Registration & Student Records (DIV) Department Student Services Reports To Assistant Registrar Wage/Salary $21.74 per hour Status Full-time If Part-time, hours per week If Non-exempt, work days If Non-exempt, work hours

Posting Detail Information

Posting Number S00682P Desired Start Date 08/24/2026 Open Date 07/16/2026 Close Date 08/03/2026 Special Instructions Summary

This position is open until filled. Review of applications will begin on July 28.

Quicklink for Internal Posting https://jeffco.peopleadmin.com/postings/5872 EEO Statement

It is the policy of Jefferson College that no person shall, on the basis of age, ancestry, color, creed, disability, genetic information, marital status, national origin, race, religion, sex, gender identity or expression, sexual orientation, or veteran status, be subject to discrimination in employment or in admission to any educational program or activity of the College. In compliance with Federal Rules and Regulations, Jefferson College has adopted a procedure for resolving complaints of discrimination. The procedure is available to any Jefferson College student, employee, or applicant who feels that he or she has been discriminated against in employment, student programs, or student activities.

Screening Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents

• Resume
• Cover Letter
• Unofficial Transcripts

Optional Documents

• Recent Letter of Recommendation (1)