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Registration Coordinator

OrthoVirginia

Herndon, Virginia

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Calendar Management, Clinical Support, Co-Payments, Communication Skills, Customer Support/Service, Demographics, Detail Oriented, Documentation, Financial Planning, Healthcare, Healthcare Providers, High School Diploma, Insurance, Interpersonal Skills, Medical Assistance, Medical Billing, Medical Office, Medical Office Administration, Multitasking, Occupational Therapy, Office Management, Operational Support, Organizational Skills, Orthopedic Surgery, Orthopedics, Patient Admissions, Patient Care, Patient Registration, Problem Solving Skills, Procedure Development, Record Keeping, Schedule Development, Standards of Care, Team Player, Telephone Skills, Time Management, Vendor/Supplier Management
LOCATION
Herndon, Virginia
POSTED
14 days ago

At OrthoVirginia, you’re part of a team dedicated to delivering expert orthopedic and therapy care across the state. As Virginia’s largest provider of musculoskeletal care, we offer full-time and part-time opportunities in a collaborative, team-oriented environment.

With more than 159 physicians in over 35 locations—including Lynchburg, Northern Virginia, Richmond, Southwest Virginia, and Hampton Roads—OrthoVirginia is a leader in orthopedic surgery, non-surgical care, and physical, hand, and occupational therapy. Our nationally recognized specialists treat a full range of musculoskeletal injuries and conditions, helping patients of all ages move, heal, and thrive.

Join us and become part of a trusted network committed to excellence in orthopedic care.

Stronger Starts Here.

At OrthoVirginia, we believe exceptional patient experiences begin with exceptional people. As a Registration Coordinator, you'll serve as the first point of contact for patients and visitors, helping create a welcoming and positive experience from the moment they arrive.

In this role, you'll support the day-to-day operations of the clinic by coordinating patient registration, scheduling appointments, verifying insurance information, and serving as a key communication link between patients, providers, and support teams. If you enjoy helping others, thrive in a fast-paced environment, and have a passion for delivering outstanding customer service, we'd love to hear from you.

What You'll Do

  • Greet patients and visitors while providing a welcoming and professional experience
  • Answer incoming calls and assist patients with scheduling appointments
  • Register new patients and update demographic and insurance information
  • Verify insurance eligibility, obtain authorizations, and ensure accurate documentation
  • Collect copays, account payments, and other patient balances while maintaining accurate records
  • Coordinate with providers, medical assistants, billing teams, financial counselors, and other support staff to ensure seamless patient care
  • Manage phone, fax, and email communications in a timely and organized manner
  • Assist with administrative tasks including filing, record maintenance, and provider support
  • Support general clinic operations, including office supply management and equipment coordination
  • Follow established procedures for scheduling, patient intake, documentation, and record retention
  • Serve as a resource for patients by helping answer insurance and billing-related questions or directing them to the appropriate team member

What Makes You Successful

  • Passion for delivering exceptional customer service and creating positive patient experiences
  • Ability to multitask and remain organized in a fast-paced environment
  • Strong communication and interpersonal skills
  • Ability to problem-solve, exercise good judgment, and escalate concerns when appropriate
  • Comfortable working collaboratively with patients, providers, and support teams
  • Strong attention to detail and commitment to accuracy

Qualifications

  • High school diploma or equivalent
  • At least 2 years of customer service or administrative experience
  • Healthcare, medical office, or patient registration experience, preferred

INDOP1

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About the Company

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OrthoVirginia