Job Details
Job Ref:R0087559 Category:Case Management Employment Type:Full-Time Health Care Partner:Central Vermont Medical Center Location: 130 Fisher Rd, Berlin, VT Department:CVMC - Case Management Shared Services Job Type:Regular Primary Shift:Day Hours:8:00 AM - 4:30 PM Hours per Week: 40 Weekend Needs:Other Pay Rate: $51.31 - $76.97 per hour
Job description:
Our nurses are a critical part of the UVM Health team. We celebrate their daily contributions and the positive impact they have on our patients and their health.
At University of Vermont Health, you will work with a diverse group of nurses, physicians, and specialty practitioners who personally care about their patients and community. No matter the location, every employee has a hand in contributing to the wellness of patients. You"ll discover a culture of teamwork, professionalism, and mutual respect at UVM Health.
Our Case Management team at UVM Health is hiring for a Manager of Case Management to lead their team at Central Vermont Medical Center in Berlin, VT!
JOB SUMMARY
Under the direction of executive Case Management leadership, the Manager of Case Management provides leadership, oversight, and accountability for the overall performance of the Case Management program. This role ensures adequate resources, efficient operations, and compliance with current policies and procedures, while developing and managing the department budget.
The Manager plans, directs, and coordinates clinical resource management systems aligned with organizational strategy, maintaining high-quality, cost-effective services. They lead a team responsible for complex care coordination across inpatient units and the Emergency Department, including assessment, discharge planning, transitions of care, utilization management collaborations, and interdisciplinary collaboration to optimize patient outcomes, reduce delays, and ensure regulatory compliance.
This role fosters a high-performing, professional team that serves as a resource for complex cases, providing mentorship and escalation support. The Manager models strong leadership by de-escalating conflict, promoting effective communication, monitoring quality and customer service, and advancing team development.
As a throughput expert, the Manager drives operational efficiency and supports patient flow while demonstrating integrity and accountability. They lead process improvements, implement innovative solutions, and use data to inform decision-making and advance care management practices in alignment with organizational goals and system values.
CORE COMPETENCIES
Team leadership, coaching, and development
Performance management, hiring, and employee engagement
Building trust, accountability, and a high-performing team culture
Leading through change, innovation, and continuous improvement
Advanced case management and care coordination knowledge
Discharge planning and transition of care expertise
Understanding of clinical pathways, patient populations, and care across the continuum
Ability to manage complex, high-risk patient cases
Strong interdisciplinary communication skills
Negotiation and conflict resolution
Relationship-building across departments, providers, and community partners, as well as across our health system
Patient, family, and caregiver communication (including motivational interviewing)
Data-driven decision-making and analytical thinking
Innovative problem-solving and process improvement
Ability to manage ambiguity, risk, and competing priorities
Systems thinking aligned to organizational strategy
Knowledge of CMS, Joint Commission, and payer requirements
Understanding of healthcare policy, reimbursement, and utilization management intersections with case management
Ensuring compliance with regulatory and organizational standards
Budget development and expense management ($2-3M scope)
Resource allocation and staffing optimization
Throughput management, LOS reduction, and efficiency improvement
Managing high-volume workflow environments
Continuous learning and quality improvement mindset
Use of metrics, benchmarking, and performance targets
Focus on patient outcomes, experience, and safety
Reducing readmissions, delays, and avoidable utilization
Integrity, accountability, and ethical decision-making
Self-awareness and adaptability
Cultural humility and respect for diverse populations
Resilience in high-pressure healthcare environments
EDUCATION
Associate Degree in Nursing from an accredited institution, with active, unrestricted State of Vermont Registered Nurse license required. University of Vermont Health is encouraging and supporting a movement toward a Bachelor of Science in Nursing workforce, and higher post-secondary education is preferred for Leadership roles.
Case Management certification from a national accrediting body, such as CCM, is required within a timeframe determined by the employee's eligibility pathway to sit for the exam, as confirmed by the direct Leader upon hire.
EXPERIENCE
3 years or more of clinical setting, direct patient contact, and healthcare or other human services experience is required, 5 or more years preferred. Leadership experience preferred.
BENEFITS
At Central Vermont Medical Center, our compassion for patients is rooted in the passion for our employees. Review our benefit summary at: https://www.uvmhealthnetworkcareers.org/benefits.html
LEARN MORE
What it"s like working here: https://www.uvmhealthnetworkcareers.org/diversity-equity-inclusion.html
We Are CVMC: https://www.youtube.com/watch?v=4dVBV8e5ItM&t=16s
Find more Information on the UVM Health here: https://www.uvmhealth.org/about-uvm-health-network
Requirements:
Our Total Rewards package includes:
Health Care
(Medical, Dental, Vision)
Health Care (Medical, Dental, Vision)
Eligible employees can choose between 4 medical, 3 dental, and 2 vision plans. Offering extensive coverage with flexible rates.
Flexible Spending Account
Flexible Spending Account
Take money out of your paycheck on a pre-tax basis to pay for eligible expenses
Retirement Benefits
(403b)
Retirement Benefits
(403b)
403(b) Retirement Plan with Company Contributions
Insurance Benefits
(Life, Short-Term, Long-Term)
Insurance Benefits (Life, Short-Term, Long-Term)
Feel secure with extensive life insurance plans, along with short-term and long-term disability
CTO/PTO:
Paid time off
CTO/PTO: Paid time off
CTO combines time off into a single program. Providing paid time off for holidays, sick time, vacation, and personal days.
Additional benefits may include:
Employee Discounts
Employee Discounts
Employees are eligible for discounts at a wide range of businesses. From Automotive and Banking expenses to seasonal discounts on ski passes.
Employee & Family Assistance Program
Employee & Family Assistance Program
Counseling and other forms of support to help ensure a healthy personal and professional lifestyle.
Tuition Reimbursement
Tuition Reimbursement
Eligible employees have access to a simple and expansive tuition reimbursement system.
Employee Referral Program
Employee Referral Program
Encourage your talented network to apply for a job, and you may qualify for a Referral Bonus. Amounts vary by location.
Relocation Assistance
Relocation Assistance
$6,000 relocation award and up to 2 months furnished housing for select roles.
On-Site Food Service
On-Site Food Service
Enjoy reasonably priced meals that include locally sourced and organic options.
Pet Insurance
Pet Insurance
Employees are eligible for discounted pricing on America"s #1 pet insurance
About the area:
Berlin, VT, located centrally in Vermont, is just minutes from the capital city, Montpelier. Our historical downtown areas feature a wonderful and unique assortment of local shopping opportunities, not to mention the many farmers' markets, pick-your-own-fields and community supported agriculture programs (CSAs).
Within a state that boasts 52 state parks, 800 lakes and over 7,000 miles of rivers and streams, you'll find an abundance of opportunities for hiking, skiing, camping, fishing, sailing, swimming and more.
If you're planning to relocate with your family in tow, Vermont is known for its high-quality public education and its well-established private schools. And whether you've always envisioned living in an old farmhouse or a historic Victorian, or building your dream house with your family, Vermont has plenty of real estate opportunities.
With exciting signing incentives and relocation assistance, moving to Vermont has never been an easier decision.
Joining our team has its perks:
Fast Facts
1,663
Employees
66,000
Serves 66,000 people in our region in 24 cities and towns
275
122 licensed hospital beds and 153 skilled nursing beds
27
Medical practices
216
153 physicians and 63 advanced practice providers representing 47 medical specialties
218,295
Patient care encounters at our hospital and clinics
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