Job title: Registered Branch Manager
Location: Bromley – BR1 3FE
Salary: £35,000 – £40,000
Hours: Full time hours, Monday to Friday – 9am to 5pm with flexibility to suit the needs of the business (plus on-call expectations)
We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do.
Prestige Nursing & Care Nursing & Care, part of the Elevate Care Group, has provided home care for 80 years. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients. You will be leading and supporting your team in ensuring that key business and compliance targets are met. You will be responsible for developing your team to meet all demands and ensure continued success.
As a leading strategic focus is around sustainable growth, this is an exciting role with plenty of scope to contribute to the success of the business.
We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.
As a Registered Branch Manager, your responsibilities will include:
The role of Branch Manager is always to promote Prestige Nursing & Care Nursing & Care as well as ensuring that all business targets are met with full compliance in line with quality and legislative standards.
Achieving full branch compliance
Branch revenue growth
Business KPI’s met
Be CQC registered for the branch
Manage the daily operation within the branch to ensure a cost effective and efficient service delivery
To assess branch performance against weekly and monthly targets
Achieve and maintain Registered Manager status
Ensure compliance with ISO and all legislative requirements
Maintain accurate records
Manage all branch level complaints
Manage a team of Field Care Supervisors
Provide reports to Regional Managers/Head Office as and when required
Identify training and development needs for all branch staff
Presenting to prospective new clients
Maintaining great relationships with existing clients
Key account management
Advising on pay rate changes
Ensure the effective placement of staff to meet client needs
Manage the accurate processing of weekly timesheets via Webroster
On call duties as arranged locally
Occasionally support with the day-to-day responsibilities of the team when required
Be a champion for internal customer service
Do any other reasonable things your manager needs you to do
Essential Requirements
Previous experience as a Registered Manager, Deputy Manager, or Branch Manager in a domiciliary care / home care setting or care or nursing homes
Strong knowledge of CQC regulations, safeguarding, and compliance within children and adult social care
Experience working in a CQC-regulated service
Proven ability to manage care staff, systems, and service quality
The role requires a proactive response to building key internal and external relationships. An eye for detail is essential as is knowledge of current care sector conditions and trends.
To be a successful as Registered Branch Manager, you will have:
Confident in promoting the branch
Self-motivated
Computer literate
A passion for managing and driving excellence
Excellent organisational skills
Excellent leadership qualities
A commitment to equal opportunities and diversity
Symmetry between personal and organisational values
Demonstrates the behaviours associated with Prestige Nursing & Care Nursing & Care values
What we offer:
Competitive salary.
28 days annual leave (including bank holidays) increasing every year by 1 to the maximum of 33 days over 5 years’ service.
Family friendly policies designed to offer you more support, flexibility, and additional time off when you most need it.
Reward and recognition programmes to acknowledge value, loyalty and going the extra mile.
Annual leave purchase (ALP) scheme to provide more time off during the year.
Blue Light Card & Health Service Discounts to help save money on your spending.
Wellbeing support via the Employee Assistance Programme (EAP) confidential phone line and online support and resources available to you and your loved ones 24/7.
Career development and training to help you achieve your potential.
About your next employer:
You will be working with Prestige Nursing & Care Nursing & Care, an established and growing brand, currently celebrating its 80th year.
Prestige Nursing & Care Nursing & Care follows safer recruitment best practice for all appointments, and in line with CQC regulations, we require and will undertake enhanced DBS, right to work, reference and employment history checks.
Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines. All our clients are equally entitled to have their needs met in a safe, fair and balanced way.
Prestige Nursing & Care Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity, or any other perceived difference. We reserve the right to close this position early.
In line with CQC & Care Inspectorate regulations, we require and will undertake enhanced DBS/PVG, right to work, reference and employment history checks in line with Government guidelines for this role and safer recruitment best practice. You may be asked to provide your employment details through HMRC.
Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.
As a private provider of home care in the UK, Prestige Nursing & Care is not affiliated to the NHS, as such we are unable to sponsor or take over sponsorship of any employment visa at this time.
All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting equal opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.
We reserve the right to close this position early.