Regional Technical Services Manager

Jones Lang LaSalle IP

Indianapolis, IN

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JOB DETAILS

SKILLS

Alliance/Partner Management, Analysis Skills, Architectural Engineering, Artificial Intelligence (AI), Asset Management, Auditing, Best Practices, Budget Management, Budgeting, Building Codes, Building Regulations, Building Systems, Business Continuity Planning (BCP), Business Skills, Capital Expenditure (CAPEX), Capital Project, Career Development, Commercial Real Estate, Communication Skills, Computerized Maintenance Management System (CMMS), Continuous Improvement, Contract Requirements, Cost Control, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Data Analysis, Electrical Engineering, Electricity, Emergency Procedures, Emergency Response, Emerging Technology, Energy Efficiency, Establish Priorities, Facilities Engineering, Facilities Management, Facility Management Software, Failure Analysis, Fire Safety, Forecasting, Green Business, Green Construction, HVAC, Home Automation, Incident Management, Information/Data Security (InfoSec), Internet of Things, Investment Management, Investment Services, Leadership, Legal, Life Safety Systems, Maintain Compliance, Management Strategy, Mechanical Engineering, Mechanical, Electrical and Plumbing (MEP), Mentoring, Multitasking, OEM (Original Equipment Manufacturer), Operational Expenditure (OPEX), Operational Strategy, Operations Management, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Performance Tuning/Optimization, Plan Meetings, Plumbing, Preventative Maintenance, Problem Solving Skills, Process Improvement, Program Evaluation, Project Design, Project Planning, Project/Program Management, Property Maintenance, Property Management, Real Estate, Regulatory Compliance, Relationship Management, Reliability Engineering, Reporting Dashboards, Reporting Skills, Risk Analysis, Risk Management, Root Cause Analysis, Safety Compliance, Safety Process, Safety Standards, Safety/Work Safety, Service Delivery, Service Level Agreement (SLA), Site Evaluation, Staff Development, Standard Operating Procedures (SOP), Strategic Planning, Sustainability, System Lifecycle, Systems Maintenance, Team Building, Technical Delivery, Technical Leadership, Technical Operations, Technical Presentation, Technical Services Management, Technical Support, Technical Training, Time Management, Training Program, Trend Analysis, Value Engineering, Vendor/Supplier Evaluation

LOCATION

Indianapolis, IN

POSTED

Today

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

RegionalTechnical Lead - Engineering and Asset Management (IFM)

Position Overview

The Regional Technical Lead provides technical leadership and engineering expertise across an integrated facilities management portfolio within the assigned region. This role ensures seamless delivery of technical services, optimizes asset performance, and maintains engineering standards across multiple client sites while supporting the integrated service delivery model that combines hard and soft FM services.

Key Responsibilities

Technical Leadership & IFM Integration Provide technical direction and engineering leadership across the regional IFM portfolio, ensuring alignment with client SLAs, contractual obligations, and organizational standards. Lead the technical integration of hard services (MEP systems, building fabric) with soft services delivery to optimize overall facility performance. Serve as the primary technical escalation point for complex engineering challenges affecting service delivery.

Maintenance and Works Delivery

Working with the local site teams, ensure that a full and compliant program of maintenance is delivered as per the requirement of our contract service catalogue. Review and audit maintenance delivery both in-house and via partner vendors/contractors to ensure minimum stator compliance is adhered to and required standards of safety and workmanship are upheld. Review and actively manage the 52-week planners for each site to ensure all maintenance is delivered on time, in-line with all KPI's and performance metrics.

Asset Management & Performance Optimization Oversee comprehensive asset lifecycle management programs including condition assessments, preventive and predictive maintenance strategies, and capital planning recommendations. Analyze asset performance data and maintenance trends to identify opportunities for reliability improvement and cost optimization. Develop and monitor KPIs related to asset uptime, mean time between failures, energy consumption, and maintenance effectiveness across the regional portfolio.

Engineering Standards & Compliance Establish and enforce engineering standards, standard operating procedures (SOPs), and technical specifications across all regional sites. Ensure compliance with health and safety regulations, building codes, environmental legislation, and client-specific requirements. Conduct technical audits and site assessments to verify adherence to IFM service delivery standards and identify improvement opportunities.

Client Relationship & Service Delivery Act as technical interface with clients for engineering and asset-related matters, providing expert advice on system performance, lifecycle planning, and strategic recommendations. Support account teams in addressing client concerns, technical queries, and service improvement initiatives. Contribute to client reviews, governance meetings, and business planning discussions with technical insights and data-driven recommendations.

Team Development & Technical Support Mentor and provide technical guidance to site-based engineering teams, multi-skilled technicians, and facility managers across the region. Develop and deliver technical training programs on building systems, maintenance procedures, safety protocols, and new technologies. Support recruitment, competency assessment, and career development of technical personnel within the IFM operation.

Capital Project & CAPEX Planning Review and approve technical scopes of work for capital improvement projects, system replacements, and refurbishment programs. Provide technical input during project planning, design review, contractor selection, and value engineering exercises. Coordinate CAPEX forecasting and lifecycle replacement planning to support client budget planning and investment decisions.

Vendor & Service Partner Management Manage relationships with specialist subcontractors, OEM service providers, engineering consultants, and equipment suppliers. Review and optimize service agreements, maintenance contracts, and SLAs for technical adequacy and value delivery. Conduct vendor performance reviews and drive continuous improvement in third-party service quality.

Innovation & Technology Integration Identify and evaluate emerging technologies including IoT sensors, building management systems (BMS), computer-aided facility management (CAFM) platforms, and predictive maintenance tools. Lead digital transformation initiatives that enhance operational efficiency, reduce reactive maintenance, and improve client reporting capabilities. Champion sustainability initiatives and energy efficiency programs across the regional portfolio.

Risk Management & Business Continuity Identify technical risks affecting service delivery, asset reliability, or client operations and develop mitigation strategies. Ensure robust emergency response procedures and business continuity plans are established for critical building systems. Support incident management and root cause analysis for significant technical failures or service disruptions.

Reporting & Performance Management Prepare comprehensive technical reports, asset condition assessments, lifecycle forecasts, and performance dashboards for internal leadership and client stakeholders. Present complex engineering data and recommendations in clear, business-focused terms. Contribute to monthly and quarterly business reviews with technical insights that demonstrate value delivery and support contract retention.

Qualifications

Education & Certification Bachelor's degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering, or related technical discipline required. Professional Engineering qualification (CEng, PE, or equivalent) preferred. Additional certifications such as Certified Facility Manager (CFM), IWFM qualification, IOSH Managing Safely, or Building Management System certifications are advantageous.

Experience Minimum 8-10 years of progressive experience in building engineering, facilities management, or technical asset management. At least 3-5 years in a technical leadership role within IFM, corporate real estate, or multi-site facilities operations. Proven track record of managing technical service delivery across diverse building portfolios and complex MEP systems.

Technical Competencies Comprehensive knowledge of building systems including HVAC, electrical distribution, fire and life safety, plumbing, building automation, and controls. Strong understanding of asset management principles, maintenance strategies (preventive, predictive, condition-based), and lifecycle planning methodologies. Proficiency with CAFM/CMMS systems, BMS platforms, and data analytics tools for performance monitoring and reporting.

IFM & Commercial Acumen Deep understanding of integrated facilities management service delivery models and client relationship management. Experience managing technical operations within contractual SLA frameworks and KPI-driven environments. Strong commercial awareness including budgeting, cost control, CAPEX/OPEX planning, and value demonstration to clients.

Leadership & Communication Proven ability to lead, mentor, and develop geographically dispersed technical teams. Excellent communication skills with ability to translate technical concepts for non-technical audiences including senior leadership and client stakeholders. Strong stakeholder management skills with experience building relationships across internal teams and external partners.

Key Competencies

Strategic thinking and problem-solving abilities with focus on long-term asset optimization and service improvement. Strong analytical skills with data-driven decision-making approach. Excellent organizational and project management capabilities with ability to prioritize multiple demands across regional portfolio. Commitment to health, safety, and environmental best practices. Client-focused mindset with dedication to service excellence and continuous improvement.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Indianapolis, IN

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

Regional Technical Services Manager

Jones Lang LaSalle IP

Indianapolis, IN

About the Company

Jones Lang LaSalle IP

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