Regional Systems Support Specialist

Company Description
For over 100 years, BlueScope continues to build on our reputation of quality brands and products, leading technology and a customer-first spirit. Through our global brands, we are one of the largest manufacturers of building solutions in the world. Our diverse, bright and inspired workforce is committed to bettering the communities we serve through breakthrough thinking and innovations. Your goals, ideas and perspective can help shape our future – we look forward to hearing them!   

Summary:  The Regional Systems Support Specialist provides the tools and automation to store, organize, and manipulate data while making that data easily retrievable. Various hardware and software tools and support combine to enable these functions in a cost-effective method that helps increase efficiency and accuracy.

The Regional System Support Specialist installs, maintains, and supports all OT/IT-related hardware and software and may also recommend solutions for specific locations or across all locations.

Duties and Responsibilities:

• Provide functional and technical support to BlueScope Recycling associates
• Provide clear and cordial communication to internal and external customers
• Manage assets, uptime, and performance of networks, machines, and systems as assigned
• Ensure that standard company hardware and software are being maintained and in working condition as required
• Ensure that all requests are recorded and completed to customer satisfaction
• Document resolutions to requests for future reference
• Recognize and report developing trends in the support process and technologies
• Provide network support to BRM employees by partnering with BlueScope Unified IT Services, other BlueScope business units, and vendors
• Set the initial priority of requests ticketing system and assign appropriate resources
• Load and maintain authorized software onto PCs
• Place requisitions for new hardware and software once approved 
• Coordinate tasks with team members and give feedback about assigned tasks
• Participate in and make recommendations during team meetings 
• Collaborate with peers to understand and support new technologies deployed within BRM
• Travel required up to 15%
• Participating with the on call week and weekend rotation

Required Qualifications:

• High school diploma or equivalent
• 5-7 years of relevant work experience including desktop support, network administration, and computer hardware support.
• Networking, PC and server management systems experience (virtual servers a plus).
• Experience deploying and supporting O365.
• Experience in supporting multiple locations, users, computers and servers
• Experience with AD support and configuration

Preferred Qualifications:

• BS degree in Computer Science or related field or combined relevant experience

Quantitative Scope:

• No budget responsibility
• No direct/indirect reports

Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job.  Associates may be required to perform other duties as assigned.  Additional job competencies, individual goals, and performance measurements are set at the department level.

The benefits are just as rewarding as the work at BlueScope.  To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement. 

EEO: Employer/M/F/Disabled/Protected Veteran

BlueScope is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status, as a protected veteran, among other things, or status as a qualified individual with disability.