Regional Service Manager

• Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
• Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
• Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
• Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
• Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue
• Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture
• Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures

• Bachelor's degree or equivalent professional experience
• Ability to travel up to 75%
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading teams of 100+ across large geography, preferred
• Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience running complex processes using Lean or other techniques
• Valid driver's license required

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program