Customer Relations, Customer Satisfaction, Customer Support/Service, Diversity, Documentation, English Language, Furniture, Identify Issues, Microsoft Excel, Microsoft Outlook, Microsoft Windows Operating System, Microsoft Word, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Safety Process, Safety/Work Safety, Service Delivery, Supply Chain, Time Management, Vehicle Fleets, Warehousing, Writing Skills
1:00pm-9:30pm/Monday-Friday
Our supply chain team is dedicated to meeting our customers’ needs both now and in the future. By pairing innovative technology with dynamic employees, we create smarter, more efficient ways to meet our customers’ needs faster. Our network of distribution, fulfillment, fleet, furniture installation and professional teams work together in fun and safe environments to deliver state-of-the-art products, services, and expertise to our customers.
What you’ll be doing:
- Support and act as a central point of communication to the Staples Third Party Management Team, internal functional areas, and including external customers.
- Provide superior customer service to all internal and external customers by researching and helping resolve delivery issues throughout the day as needed.
- Trouble-shoot, problem solve and provide consultation and documenting processes to ensure timely resolution of all customer issues are completed.
- Resolve customer issues such as, pick up’s, deliveries, monitoring and maintaining urgent logs, shortage logs and damages report throughout the day; call on customers as needed.
What you bring to the table:
- Ability to work on a computer using Windows including Microsoft Word, Outlook and Excel and ability to learn/understand WMS systems.
- Ability to adopt our safety procedures quickly and ensure safe work practices.
- Ability to work in a warehouse environment with seasonal temperature variations.
- Highly motivated with an aptitude to learn new projects, processes and procedures.
- A focus on client satisfaction and time management.
- As a Full-Time associate, you must have the ability to work additional hours beyond scheduled shift; additional overtime hours will be required based on business need.
What’s needed- Basic Qualifications:
- Must be at least 18 years old
- 1+ years of basic English language skills (both verbal and written communications)
What’s needed- Preferred Qualifications:
- High School Diploma /GED or equivalent work experience
We Offer:
- Competitive Pay: $18.90-$25.04/hour + $1.25/hour Shift Differential
- Inclusive culture with associate-led Business Resource Groups and resources such as the Social Justice Resource Center
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays), Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and moreperks and benefits
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.S
Staples, Inc.
We’re more than simply paper, ink, and toner. At Staples, we provide the supplies that thousands of businesses around the world need to succeed. We’re the experts in technology and conferencing equipment, cleaning products, furniture, and even breakroom items like snacks and coffee, too. (After all, innovation requires plenty of fuel!) This is a company of more than 13,000 smart, insightful experts who believe in the power of what can be and are driven to make business easier for our customers.
10,000 employees or more
https://careers.staples.com/