SUMMARY OF DUTIES
We are looking for a community-minded leader to operate as a key member of our regional management team within the retail division. As the Regional Senior Retail Officer, you will lead and direct the regional team, including Market Senior Retail Officers, Financial Center Managers, supervisors, and staff, with the development and maintenance of a high-quality sales and service culture. Tapping into your retail experience, you will oversee and approve consumer and portfolio mortgage lending. In the community, you are a recruiter of talent as you look for team members, including partnering with the Mortgage Sales Team Leader to hire and retain successful Mortgage Loan Originators.
WHAT YOULL DO
Develop the Region - Business development is key in this role as you assist market officers, financial center managers, supervisors, retail lenders, and mortgage originators to develop and execute an annual sales plan to meet and exceed customer relationship management, profitability, and retention. These strategies to achieve and exceed market growth targets for all retail products and services may include but are not limited to:
• External customer calling efforts • Quantitative and qualitative assessments of each branch sales environment • Working collaboratively with other bank departments and divisions to meet the needs of prospective and existing customer base • Identifying cross-sales opportunities for all bank products, not just retail products
You also represent the bank in various civic and community functions to further enhance the banks image and develop additional business. Inspire Achievement - Communication skills are essential as you share sales and service goals and expectations to your team. Your leadership comes to life as you coach, mentor, and provide feedback to help the team achieve goals, establish and reinforce a quality-oriented branch sales and service culture, and support various sales initiatives and strategies implemented throughout the bank.
In understanding your teams performance, you will take action to correct all deficiencies. Facilitation of periodic sales meetings will provide discussion of product, promotion, features, and benefits, sales gaps, and tactics for obtaining sales plan goals as needed. Under your leadership, the sales staff will understand products and promotions to properly make recommendations to customers. As a leader, you take the time to show appreciation to your team, developing and producing sales recognition programs and planning regular gatherings to present sales and service awards.
LEAD THE TEAM
You are a leader providing sales results for annual performance evaluation and salary reviews. Consistent and real-time feedback is a must as you recommend interim sales performance reviews as indicated by individual or branch performance. Hiring, staffing, promotions, and terminations for all retail staff, financial center managers, financial center supervisors, regional retail banking officers, retail lenders, personal bankers, and customer service specialists are under your span of control. As well, conducting and documenting coaching sessions on each direct report as needed.
OVERSEE OPERATIONS
You will provide input into pricing of retail loans and deposits, analyzing regular competitiveness of retail loans, deposits, and other services. Working with supervisors to ensure staffing is within budget and matched to customer service needs, you ensure optimum staffing level for all banking centers. You make certain that Guidelines and Procedures are being followed at all offices and provide input to changes necessary for the standard Guidelines and Procedures. With senior loan approval authority, you approve consumer loans and portfolio mortgage loans within or outside of the policy guidelines and coach lenders on appropriate lending decisions.
Under your oversight, your team executes proper management of consumer loan portfolio and past-due loan performance. You will manage the staff or vendor relationships responsible for routine facility maintenance, snow removal, landscaping, cleaning, etc., and oversee small construction and/or remodeling projects.
REQUIREMENTS
Travel within the region, including Monroe, Lawrence, Jackson, Jennings, Bartholomew, Decatur, and Johnson Counties in Indiana.
WHAT WE CAN OFFER YOU