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REGIONAL RETAIL OPERATIONS DIRECTOR

Goodwill

Little Rock, AR

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JOB DETAILS
SKILLS
Analysis Skills, Auditing, Budget Management, Budgeting, Communication Skills, Customer Experience, Customer Support/Service, Disciplinary Action, Driver's License, English Language, Facilities and Maintenance, Government Regulations, Government Requirements, HRIS/HRMS, Human Resources, Human Resources Management, Leadership, Loss Prevention, Maintain Compliance, Mathematics, Microsoft PowerPoint, New Store Openings, Operational Strategy, Organizational Skills, Payroll Software/Services, People Management, Performance Analysis, Performance Management, Performance Metrics, Policy Development, Problem Solving Skills, Production Management, Project/Program Management, Regulatory Compliance, Regulatory Requirements, Retail, Retail Management, Retail Operations, Spreadsheets, Standard Operating Procedures (SOP), Training/Teaching, Typing, Willing to Travel, Word Processing
LOCATION
Little Rock, AR
POSTED
1 day ago
Company Values

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

Job Description

The Regional Director of Retail Operations is responsible for the effective, efficient, financially prudent, and safe operations of Goodwill's retail stores in an assigned region. Under the direction of the Vice President of Donated Goods, assists in the achievement of the retail enterprise departmental goals and objectives. Works closely with other Directors of Stores and the Director of Operations.

Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, I-CARE Values, and Mission in everything you do and every interaction you have with co-workers, persons served, customers, donors and stakeholders.

Essential Duties and Responsibilities
  1. Provides guidance and oversight for Store Managers within their assigned territory to meet the financial, production, customer service and efficiency objectives set forth in the retail annual plan and budget. This duty is performed weekly.
  2. Conducts quarterly store audits to verify consistency with the standards of operations, which have been established to guide the safe and efficient operations of the Goodwill retail store. This duty is performed quarterly.
  3. Monitors financial performance and key performance indicators on a weekly, monthly, quarterly, and annual basis to ensure that budgetary objectives are met. This duty is performed weekly.
  4. Provides the necessary training/development activities for retail store management teams to achieve set gaols and objectives. This duty is performed weekly.
  5. Prepares and submits reports, as necessary, concerning financial performance, production, expenses, etc. that are critical to effective operations. This duty is performed weekly.
  6. Hires, trains, and evaluates performance; recommends or initiates promotions, transfers, and disciplinary action. This duty is performed as needed.
  7. Provides recommendations for store maintenance, safety, and facilities related issues that go beyond the responsibility of store management. This duty is performed as needed.
  8. Ensures store compliance with governmental and regulatory requirements. This duty is performed daily.
  9. Maintains standards of loss prevention through regular assessment of activities surrounding cash handling, overs/shorts, voids, discount exceptions, etc. Recommends changes to standard operating procedures to assure ongoing vigilance in loss prevention and security awareness. This duty is performed daily.
  10. Assists in the development of retail expansion plans/initiatives. As necessary, executes new store openings. This duty is performed as needed.
  11. Acts as a champion for change throughout the retail enterprise. Recommends and supports changes to benefit the overall enterprise team. This duty is performed as needed.
  12. ADMINISTRATION: Works with Store Managers to prepare the initial proposed annual plan and budget for assigned retail stores. This duty is performed annually.
  13. ADMINISTRATION: Participates in the development of the overall Retail Enterprise annual plan and budget. This duty is performed annually.
  14. ADMINISTRATION: Assists in the establishment of retail store standard operating procedures and provides training/development as necessary to ensure continued compliance. This duty is performed as needed.
  15. ADMINISTRATION: Provides guidance to store management teams related to applicable human resource standards/guidelines necessary for effective employee management/development. This duty is performed daily.


Qualifications

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education

Bachelor's

Experience

6 years related experience and/or training.

Management Experience

5 years related experience and/or training.

Skills
  • Communication Skills
  • Mathematical Skills
  • Critical Thinking Skills
  • Human Resources Systems
  • Payroll Systems
  • Spreadsheet
  • Word Processing/Typing
  • Presentation/PowerPoint
  • Supervisory Experience
  • Planning, organizing, and project management skills.
  • Decision Making

Required Certificates, Licenses, Registrations

Valid driver's license

Preferred Certificates, Licenses, Registrations

Mental Demands

INTENSE MENTAL DEMAND. Operations requiring sustained directed thinking to analyze, solve, or plan highly variable, administrative, professional, or technical tasks involving complex problems or mechanisms.

Analytical Ability / Problem Solving

OVERSIGHT. Activities covered by expansive policies and objectives, and oversight as to execution and review. High order of analytical, interpretative, and constructive thinking in varied situations covering multiple areas of the organization.

Responsibility for Work of Others

Depending on the role, this position may include responsibility for leading or supervising the work of others in accordance with the organization's policies and applicable laws. When applicable, responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

8-10

Working Conditions

Somewhat disagreeable working conditions. Exposed to any number of elements noted in Degree 2, with one or two elements present continuously. May involve some travel and/or work is at times, in the evening or during the night hours.

Physical Demand

SEMI-REPETITIVE, LOW PHYSICAL: SEMI-REPETITIVE type work which requires PERIODS OF CONCENTRATION FOR VARIED TIME CYCLES as prescribed by the tasks.

Additional Information

Demonstrated ability to manage/develop budgets, monitor/manage key performance indicators, improve efficiency, and implement/manage production standards.

Demonstrated ability to manage human resource functions within a store environment and partner with the Human Resource team, as necessary, for recruitment, performance management, etc.

Must be able to interact cordially and productively with a variety of people.

Comfort working in a team environment, with a diverse staff, and with people with disabilities.

Must be able to read, write, and communicate clearly in English.

Must be able to work a flexible schedule, on short notice, occasionally including nights and weekends, and frequently in excess of 40 hours per week.

Occasional overnight travel required.

Ability to function in a hectic work environment with occasional periods of high stress.

Must be able to take initiative and make decisions within policy with little supervision.

Must possess good organizational and communication skills. Must be able to provide effective leadership to the retail operation.

Must have a working knowledge of valuation of merchandise is beneficial.

About the Company

G

Goodwill