Regional Property Manager

Elevation Property Management  

Job Description  

Title: Regional Property Manager  

Level: Management 

Location: United Staes, with regular visits to Orlando, FL HQ 

Reports to: COO   

Status: Salary, Exempt 

Position Summary:  

Elevation Property Management’s Regional Property Manager will lead with discipline and serve with kindness. The Regional Property Manager (RPM) will oversee and manage all properties within their assigned territory. The RPM is responsible for ensuring that each property is achieving its financial and operational goals by providing oversight and exceptional leadership to all property personnel. The RPM is responsible for overseeing property management operations from a managerial and administrative perspective ensuring all property teams are following policies and procedures. They are responsible for managing its resources, developing, and implementing an operational plan and ensuring the compliance is carried out properly. The RPM assesses their properties and finds ways to contribute to the big picture by ensuring daily operations run smoothly and efficiently.  The Property Managers will report directly to this position. The ideal teammate will have the ability to be flexible, proactively communicate, have a natural curiosity to learn, exhibit a high degree of professionalism, and work well both in a team environment and independently. 

Essential Job Functions: 

•  This position is responsible for leadership of properties in the Elevation Property Management organization across multiple regions and states.
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• Analyze monthly performance against budget and adjust operating strategy accordingly.
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• Achieve leasing and retention goals set by corporate leasing and marketing manager, collection of revenues, operate within budget forecast, communicate all variances to immediate supervisor.  
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• Personally inspect each property in the region on a regular basis (both scheduled and unscheduled visits), assuring the marketability of the community, both interior and exterior. 
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• Ensure that each property meets and exceeds submarket occupancy, meets and exceeds rents of comparable communities in submarket, maintains acceptable turnover and resident retention performance. 

• Monitor move-out procedures, including Status and Make Ready Boards to assure apartments are being made ready within the EPM standard time. 

• Oversee and personally spot check turnaround standards, i.e. carpet repair or shampoo, painting and appliance repair, whether performed in-house or by outside contractors. 

• Evaluate the condition of the landscape/curb appeal with the Property Manager and develop a plan for maintaining curb appeal by either in-house or contract labor. 

• Review and appraise every detail of the monthly Cash Flow Operating Reports/Budget for each property, analyze areas for increasing income and reducing costs. Communicate major deviations in writing to immediate supervisor. 

• Maintain control over expenditures at the community level, reviewing for approval of non-budgeted expenditures.  

• Monitor and maintain compliance with EPM policy and procedures during Property Management Takeover and Property Dispositions. 

• Assure adherence to government regulation and EPM policy regarding sensitive issues including Fair Housing, Equal Employment Opportunity, Americans with Disabilities Act, Occupational Safety and Health Act (OSHA). 

• Provide comprehensive direction for all property management operations and ensure that all company financial and business objectives are met relating to property operations 

• Analyze and develop efficient marketing/leasing processes with an understanding of competitive markets and what is needed to produce superior operational and financial performance in each market alongside Corporate Leasing and Marketing Manager. 

• Support the company’s due diligence activities, including prospective employee vetting, review of vendor contracts, analysis of any regulatory contracts affecting a property, and physical review of property conditions 

• Complete required Grace Hill courses as assigned by management. 

• An integral piece during emergency situations such as ice/snowstorms, hurricanes, tornadoes, fires and flooding.  

• Must comply with all Fair Housing Regulations 

Completes various accounting, financial, administrative, and other reports and performs other duties as assigned as necessary 

People Leadership: Engagement, Talent Acquisition and Building a Team Culture 

• Supervise property staff while building a sense team, high quality performance, and training for success. 

• Analyze and evaluate personnel needs throughout the region, including management, leasing and maintenance personnel 

• Effectively train, motivate, and assess staff on a consistent basis in accordance with company policy. 

• Assist with EPM policy compliance to limit exposure by arranging for proper training and ongoing education for on-site personnel. 

• Drive transparency through employee communication programs 

• Act as champion with employees to maintain directives regarding employee inclusion, morale and engagement. 

• Identify learning challenges and support managers to coach employees 

• Review property management on a regular basis 

• Collaborate with relevant managers to develop performance improvement plans when applicable 

• Partner with managers through employee relations issues and guide them to a resolution. 

• Play an active part in Talent Acquisition process including interviews and successful onboarding process.   

• Ensure new employees are provide with basic company materials and training for success. 

Education and Qualifications: 

• Bachelor’s degree in Business Administration or related discipline  

• CAM certification (Preferred) 

• COS or TCS certification (Preferred) 

• The last 5 -7 years' experience at senior-management (regional manager level or higher) level with multi-site portfolio of at least 3,000 units in a professional property management organization. 

• Primary focus on multi- family and/or Senior (Class B & C properties) and affordable housing types such as Sec 42/LIHTC, Sec 236, Sec 202, and Sec 8 preferred. 

• Proficient in landlord tenant law and Fair Housing Act 

• Strong working knowledge of RealPage Onesite and MS Office

• Demonstrated experience with budgeting and financial reporting 

• Knowledge of business and management principles involved in strategic planning and coordination of people and resources.  

• Knowledge of principles and processes for providing exceptional customer services. This includes customer needs assessment, meeting quality standards for resident services, and evaluation of resident satisfaction in accordance with marketing guidelines. 

• Exhibit solid time management skills, exercise solid judgment to analyze and resolve issues, with ability to maintain flexibility, composure, and creativity in a fast paced, deadline driven environment 

• Maintain general oversight of compliance related to any affordable housing finance mandated compliance (federal agencies and/or local and municipal agencies) 

• Achieving strong financial performance of portfolio properties 

• Promoting team development, growth, leadership, and retention 

• Creating and instituting policies and procedures designed to maximize operational efficiencies and results. 

• Developing and implementing realistic, achievable property and company annual budgets 

• Analyzing financial statements, including P&L statements, budgets, variances, general ledgers, etc., to determine underlying performance issues 

• Fostering a collaborative, positive work environment. 

• Must be organized, detailed and have a strong work ethic 

• This position requires strong written, oral and reading communication skills to accurately obtain, interpret and transcribe complex programs at all levels of the organization. 

• Excellent computer skills Excel, Word, PowerPoint, Teams and experience with Onesite, Yardi, Realpage, Boston Post or other industry software applications. 

• Travel required up to 75%

Organizational Responsibilities: 

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to property operations and reporting violations or infractions to appropriate individual(s) 

• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s) 

• Identifies areas for improvement and offers suggestions to improve the efficiency, productivity, and profitability of the property 

• Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events and accessing other, information sources 

Knowledge, Skills, & Abilities: 

• Must be kind, service-oriented, disciplined, and a leader 

• Must be self-motivated, flexible, and a team player 

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property's operation 

• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. Strong proficiency in using property management software (One Site) 

• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percent in order to complete financial records, budgets, and other fiscal reporting information 

• Demonstrated understanding of property operations and lease terms, and lease enforcement, including collections 

• Employment history that demonstrates the application of property management, sales, marketing, and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the word of a team 

• An innovative and solutions-oriented thinker with great organizational skills 

Interpersonal Relationships 

• Communicate by telephone, e-mail, and in-person discussions. They also write letters and memos, but less often. 

• Have a high level of social contact.  

• Usually work as part of a team 

• Substantially responsible for the work outcomes and results of their staff. 

• Sometimes deal with conflicts among staff or with upset customers. 

Work Performance 

• Must be sure that all details are done and their work is exact. Late or unfinished projects could create problems for the company’s success. 

• Repeat the same mental activities. 

• Make decisions that affect employees and their organization's reputation. They usually act independently when making a decision. 

• Set most of their daily tasks and goals without speaking to a superior first. 

• Must meet daily and weekly schedules. 

Working Conditions 

• Employees will work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous 

Physical Demands: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, grasp, handle, feel or operate objects, tools or controls.  

• The employee is occasionally required to climb, balance, stoop, kneel, crouch, reach with hands and arms, walk, lift, push or pull objects up to 20 pounds.  

• Hand-eye coordination necessary to operate computers and various pieces of office equipment. Specific vision abilities required include close vision and the ability to adjust focus. 

• Team members must be able to physically access all exterior and interior parts of the property and amenities. 

• Routine local travel may be required to attend training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position 

Hours/Travel 

• Usually work a standard 40-50 hour week. 

• Travel required up to 75%