Regional Production Manager - Expanded Products

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Regional Production Manager - Expanded Products is responsible for leading the growth, adoption, and execution of expanded product lending across a defined region. This role is responsible for driving expanded product loan volume, increase expanded products per Loan Officer and serving as the subject matter expert for expanded and Non-QM programs. This role requires both strategic and hands-on education, influence and partnership with Loan Officers and Branch Managers to identify expanded product opportunities, ability to structure viable loan scenario, and remove potential barriers to adoption. This is a production-driven growth role, and not a traditional sales or operations position.

Essential Functions

• Drive regional expanded loan volume by actively promoting Guild's expanded and Non-QM product offerings.
• Increase expanded product penetration per Loan Officer through education, scenario review, and proactive opportunity identification.
• Partner with Branch Managers and Regional Leadership to execute regional expanded product growth strategies.
• Serve as the primary point of contact for expanded loans product guidance, structuring, and positioning.
• Regularly review active loan pipelines to identify Non-QM opportunities that may not fit traditional agency guidelines.
• Collaborate with Loan Officers early in the loan process to reposition borrowers into expanded solutions when appropriate.
• Assist with structuring complex income, asset, and credit scenarios including bank statements, DSCR, asset utilization, and other expanded products programs.
• Lead expanded product training sessions, workshops, and webinars for Loan Officers, Branch Managers, and support staff.
• Deliver practical, scenario-based training focused on when and how to use expanded products, not just product features.
• Act as a regional expanded product subject matter expert and resource for ongoing education and best practices.
• Partner with internal teams to ensure training materials remain current and relevant.
• Build strong relationships with Loan Officers, Branch Managers, Operations, and Underwriting to ensure smooth expanded products execution.
• Serve as a trusted advisor to help teams gain confidence in expanded product lending.
• Provide feedback to leadership on market trends, product gaps, and competitive insights related to expanded products.
• Provide best-in-class support to all producing regions as an extension of field sales and first point of contact for product support.
• Be a concierge to sales to assist Loan Originators in identifying specific products that best fit individual borrower needs. Included, but not limited to, loan options internal to Guild programs, as well as wholesale and referral processes.
• Serve as feedback conduit from field to headquarters regarding strengths and weaknesses of existing product offerings and processes; identify areas of improvement, recommend solutions, etc.
• Take every opportunity to both proactively and reactively assist in educating the field on new product offerings and enhancements; help manage new product/product change roll out announcements and other internal communications related to area of expertise.
• Be knowledgeable of top Loan Officer and branch challenges and opportunities, then present and promote webinars related to products strategically and as needed. In addition to events of Training Calendar, the expectation is at least 2 live presentations per month per region as assigned to provide initial and ongoing product training to field staff; collaborate with training department, help identify training needs and provide applicable solutions.
• Conduct required in-person training programs for newly hired Loan Officers, LOAs, and Transaction Coordinators on programs, systems (including MyKey, MyCircle, and Sherlock), policies, procedures, etc.; provide on-going training to incumbents as needed.
• Host conference calls on a monthly or as needed basis to flush out and answer questions from the field.
• Stay abreast of changes related to field of expertise, which includes having a strong understanding of internal programs and products and working to spread that knowledge throughout the field.
• Partner with Branch Managers, the Loan Officer Trainer Manager, and Regional Managers
• Provide options and recommendations to borrowers regarding suitable loan programs.

Qualifications

Education

Bachelors Degree directly related to the position or equivalent, preferred.

Experience

Minimum five years experience in mortgage industry experience, with demonstrated exposure to expanded products.

Certifications/Licenses

NMLS preferred but not required

Skills

Analytical skills with the ability to review and assess loan files and make loan product recommendations.

Additional Qualifications

• Strong working knowledge of expanded products such as:

• Bank Statement programs

• DSCR / Investor programs

• Asset Utilization

• Interest-Only and Jumbo Non-Agency products

• Proven ability to educate and influence Loan Officers.

• Experience reviewing loan scenarios and identifying alternative financing solutions.

• Strong presentation, communication, and relationship-building skills.

• Prior experience as a Non-QM Account Executive, Sales Leader, or Specialty Lending Specialist.

• Existing relationships with Loan Officers and Branch Managers within the region.

• Experience supporting or scaling specialty lending programs at a regional level.

• Strategic thinker with a production mindset

• Strong pipeline and scenario analysis skills

• Excellent presentation & speaking skills

• Ability to simplify complex lending concepts

• Confident presenter and trainer

• Self-motivated, organized, and accountable

• Increased expanded products loan volume across the region

• Increased expanded products loans per Loan Officer

• Higher Loan Officer confidence and adoption of expanded products programs

• Strong partnership with regional leadership and operations teams

• Increase product knowledge with our sales & ops teams

Company Required Skills

• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say whats right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence - Deliver the unexpected

Physical Demands

Mobility in an office, and may occasionally meet with customers or business partners outside of the office.

Manual Dexterity

Ability to operate standard office equipment and keyboards.

Audio/Visual

Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation.

Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental

Office environment - moderate noise, no substantial exposure to adverse environmental conditions.

Travel

5-10%

Mental

Ability to communicate with visitors, ability to complete tasks in situations that have a speed or productivity quota.

This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.

Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner

Schedules

Work is primarily performed during the business week, Monday - Friday.

Authority Level

Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals with guidance/direction from more senior roles

Complexity: Problem solving involves evaluating and selecting from established practices and standards; Decisions and actions related to the budget must be referred to the supervisor/budget manager

Impact: Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect

Interaction/Supervision: Works under broad direction with considerable latitude for independent actions; guided by professional standards, desired outcomes and unit/project/program specifications

Statement

This document describes the general content and identifies essential functions and requirements for performing this position. It is not intended to be an exhaustive statement of duties, responsibilities, or requirements. Guild Mortgage complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential job functions. Employment with Guild Mortgage is "at-will," meaning that either the Company or an employee may terminate the employment relationship at any time, with or without cause, advance notice or stated justification.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

targeted salary range: $50,000-$70,000

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.