The Regional Operations Manager oversees site-based healthcare operations, focusing on growth, quality patient care, customer service, and financial stability.
They lead and supervise Operations Managers, collaborate with clinical and administrative teams to improve appointment access, patient satisfaction, and revenue cycle performance.
They standardize workflows, implement best practices, and drive organizational policies to meet industry standards.
The role involves analyzing reports, recommending process improvements, and leading initiatives like virtual care and IT upgrades.
The Manager fosters a patient-centered culture, ensures staff training, and promotes cross-team collaboration.
Qualifications include a bachelor’s degree, 5+ years in healthcare management, experience with EHR, telehealth, insurance, and strong leadership, analytical, and communication skills. Certifications like Lean or PMP are a plus.
The position is based in Middletown, CT, requiring minimal physical effort and regional travel.