Analysis Skills, Business Strategy, Communication Skills, Corrective Action, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Delivery Management, Financial Operations, Leadership, Logistics, Logistics Management, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Operational Audit, Operational Improvement, Operational Strategy, Operations, Operations Management, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Project/Program Management, Regulatory Requirements, Relationship Management, Retail, Safety Standards, Safety/Work Safety, Sales Management, Team Lead/Manager, Time Management, Willing to Travel
Regional Operations Manager
PTG Logistics
Position Title: Regional Operations Manager
Location: Remote (50% Travel Required)
Compensation: $80,000 annually + 10% performance-based bonus
Employment Type: Full-Time, Exempt
Position Summary
PTG Logistics is seeking a results-driven Regional Operations Manager to oversee multi-site delivery operations across a portfolio of retail partners, including Costco and Best Buy locations.
This role is responsible for driving operational performance, ensuring consistency across sites, and maintaining strong relationships with both internal teams and external clients. The ideal candidate is a proactive leader who thrives in a fast-paced environment and is comfortable managing multiple locations while holding teams accountable to company standards.
Key Responsibilities
Multi-Site Operations Management
- Oversee operations across 5 locations (Costco and Best Buy sites)
- Ensure consistency in execution, service quality, and performance across all markets
- Conduct regular site visits, ride-behinds, and operational reviews
Performance & Metrics
- Monitor KPIs, financial performance, and operational reports to drive results
- Identify performance gaps and implement corrective action plans
- Ensure locations are meeting service, delivery, and operational targets
Leadership & Accountability
- Partner with location leadership to ensure ownership of daily operations
- Hold teams accountable to performance expectations, deadlines, and company standards
- Support development of local leadership and operational teams
Client Relationship Management
- Build and maintain strong relationships with key client partners (Costco, Best Buy)
- Serve as a primary point of contact for escalations and service-related concerns
- Ensure customer experience standards are consistently met
Operational Oversight
- Ensure compliance with company processes, safety standards, and regulatory requirements
- Oversee contractor performance and operational execution
- Collaborate with corporate teams on strategy, reporting, and process improvements
Qualifications
- 5+ years of experience in multi-site operations, logistics, or delivery management
- Proven leadership experience managing teams and driving performance
- Strong analytical and problem-solving skills
- Excellent communication and relationship management abilities
- Ability to travel up to 50%
What Success Looks Like
- Consistent performance across all locations
- Strong accountability at the site level
- Improved KPIs, service quality, and operational efficiency
- Positive and productive client relationships
- Five or more years of experience in multi-site operations, logistics, delivery management, transportation, or a related field.
- Prior leadership experience managing teams, site leaders, contractors, or operational staff.
- Demonstrated ability to drive performance, manage KPIs and improve operational outcomes.
- Strong analytical, problem-solving and decision-making skills.
- Excellent communication and relationship management skills.
- Ability to manage multiple locations, priorities, deadlines and escalations in a fast-paced environment.
- Proficiency with Microsoft Office applications, including Outlook, Excel and Word.
- Ability to travel up to 50% based on business needs.