Regional Manager

concerto

Houston, TX

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JOB DETAILS

SALARY

$80,000–$112,000 Per Year

SKILLS

Auditing, Auditory, Billing, Budget Management, Budgeting, CPR Certification, Coaching, Communication Skills, Content Management Systems (CMS), Customer Relations, Customer Support/Service, Data Analysis, Data Collection, Dental Insurance, Dialysis, Driver's License, Employee Assistance Plan, Employee Retention, End-Stage Renal Failure, Equipment Maintenance/Repair, Federal Government, Financial Compliance, Healthcare, Infectious Diseases, Leadership, Lift/Move 20 Pounds, Maintain Compliance, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Nursing, Nursing Home, Performance Analysis, Policy Development, Procedure Development, Quality Assurance, Registered Nurse (RN), Regulations, Regulatory Compliance, Reporting Skills, Revenue Growth, Revenue Planning, Root Cause Analysis, Safety Compliance, Standards of Care, Team Player, Time Management, Training/Teaching, Trend Analysis, Vision Plan, Willing to Travel

LOCATION

Houston, TX

POSTED

3 days ago

Why Work at Concerto? What is in it for you?

Medical, dental, and vision insurance
Time and half pay for worked holidays
Short- and long-term disability benefits
401k match of 50% up to 6% of salary
Earned Paid Time Off (PTO)
Discounts through Nectar recognition platform
Employer-paid Employee Assistance Program (EAP)

Who Are We?

Concerto Renal Services is an industry leader in nursing home dialysis. We are a rapidly expanding business with a simple mission: reimagining dialysis care, one community at a time. Our model focuses on ensuring those with end-stage renal disease receive the best possible care through a more convenient, centralized, continuous care model.

Why is this Role Essential?

Concerto is seeking a Regional Manager to join its team! The Regional Manager oversees multiple locations and all direct reports (Charge Nurses, Dialysis Technicians, and Dialysis Assistants) in the subacute dialysis setting. Reports to the Regional Vice President and is accountable for customer service, staffing, operations within budgetary constraint, regulatory compliance and CRS policies and procedures in accordance with Concerto's policies, procedures, and training and in compliance with regulations set for by state and federal agencies.

What Will You Do?

FINANCIAL:

Accountability for cost efficient operations in facilities/programs
Provides input into the development of staffing and supply budgets including the monitoring, assessment, and adjustment due to census fluctuations
Track compliance with financial goal related to hours and cost per treatment
Assures timely and accurate billing procedures
Identifies opportunities and develops plan for revenue enhancement and growth of services

STAFFING & SUPERVISION:

Interviewing, hiring and retention of appropriate staff to maintain proper staffing ratios
Responsible for coaching, training and overseeing performance of direct report staff
Provide continuing education opportunities as needs identified
Conducts regular staff meetings to share information and concerns
Maintain effective communication process with COO
Maintain effective communication with all CRS employees including departments heads and support staff

QUALITY:

Promotes quality standards through utilization of KDOQ guidelines, ESRD, regulatory requirements and CRS professional standards of care
Assurance of quality patient outcomes and professional standards of care
Provides for periodic chart audit and data collection for analysis of quality indicators
Track and trend data to determine need for policy change and/or facility practice
Prepares monthly QAPI data and summary and presents at monthly Corporate QAPI to Medical Director and ensures implementation of action plans
Prepares weekly report of unit activities and reports at Management Meeting

REGULATORY & SAFETY:

Conducts monthly documentation audits
Conducts monthly facility audits
Follows up on Adverse Occurrence reports and conducts Root Cause Analysis as needed
Ongoing maintenance and development of policies and procedures that reflect practice and assure safety and regulatory compliance
Reports and follows up on equipment repairs
Ensure timely and appropriate action to state survey recommendations

CUSTOMER RELATIONS:

Provides for and maintains patient, staff, and facility confidentiality
Serves as a patient advocate
Supports and participates in customer relations and marketing efforts
Facilitates collaborative working relationships
Promotes positive customer service strategies with staff
Provides excellent customer service as it applies to all external and internal customers including patients, families, nursing home staff, CRS staff and physicians
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

You Might Be a Good Fit If...

Leadership
Reliability
Excellent Communication

What's Required?

Travel Required
Registered Nurse or Healthcare related background required
Previous Management experience preferred
Understanding of CMS regulations
Basic Use Microsoft Office including PowerPoint, Word, Excel, and Outlook
Unencumbered driver's license
CPR certification

Physical Requirements & Work Environment

Must be able to do light lifting of at least 20 lbs.
Requires mental, visual, and auditory attention to patients, customers, and staff.
Work environment is characteristic of a health care facility with air temperature control and moderate noise levels.
May be exposed to infectious and contagious disease/materials.
Requires travel between facilities.

Salary Range: $80,000 - $112,000

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Regional Manager

concerto

Houston, TX

About the Company

concerto

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