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Regional Learning Manager , Grocery Shared Field, WWAF

Amazon.com Inc

Chester, VA

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JOB DETAILS
SKILLS
Auditing, Best Practices, Coaching, Continuous Improvement, Cross-Functional, Expense Management, Leadership, Mentoring, Metrics, Onboarding, Operational Improvement, Operational Strategy, Order/Customer Fulfillment, People Management, Performance Analysis, Performance Management, Performance Metrics, Problem Solving Skills, Process Improvement, Project/Program Management, Reporting Skills, Solid State Drive (SSD), Strategic Planning, Talent Management, Time Management, Training/Teaching, Willing to Travel
LOCATION
Chester, VA
POSTED
3 days ago

Are you passionate about driving operational excellence and continuous improvement? Join our Worldwide Amazon Fresh (WWAF) team as a Process Improvement Specialist II, where you"ll analyze performance metrics, implement process improvement initiatives, and develop learning strategies across multiple Grocery Fulfillment Centers and Sub Same Day-Grocery stations. You"ll partner with senior leadership to drive data-driven solutions that enhance associate performance and operational efficiency.

Key job responsibilities

  • Drive site performance through deep analysis of metrics, providing actionable insights and solutions to leadership teams
  • Lead and optimize new hire onboarding processes, including trainer program management and training delivery
  • Develop and implement learning strategies to improve operational efficiency and associate development
  • Partner with senior leadership to drive performance improvements through data-driven decisions
  • Monitor and enhance training effectiveness across multiple processes and roles
  • Provide coaching and mentorship to site leadership on learning and development best practices
  • Develop reporting mechanisms that measure the effectiveness of training, to aid in assurance and process improvement.
  • Maintain close relationships with internal and external stakeholders, understanding our highest priority execution pain-points and opportunities, which will translate into learning solutions that improve performance
  • Demonstrate excellent people management and learning facilitation skills.
  • Work cross functionally across both Grocery Fulfillment Centers and Sub Same Day-Grocery stations.

A day in the life

As a Learning Regional Manager within our Worldwide Grocery Learning team, your typical day will include analysing performance metrics, leading Weekly Business Reviews, and meeting with site leadership to drive grocery-specific improvements. You"ll spend time coaching managers and supervisors, auditing new hire orientations, and ensuring ambassador programs run smoothly across multiple locations. Regular collaboration with your NA-based L&D colleagues and manager will keep our initiatives aligned globally. The role will require frequent travel between sites, and you"ll often find yourself problem-solving with stakeholders at all levels to enhance learning initiatives and site performance.

About the team

You will be joining a dynamic team that supports Amazon Fresh FCs and SSD-G sites in NA in NA. We"re a close-knit group of Learning professionals, each bringing unique insights to our shared mission of developing talent and driving operational excellence in grocery operations.

About the Company

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Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles