We are seeking an Implementation Manager to support large-scale technology rollouts across veterinary clinic environments. This role is responsible for coordinating stakeholders, tracking implementation progress, and ensuring clinics successfully transition through onboarding and go-live activities. The ideal candidate brings prior PIMS implementation experience, strong communication skills, and the ability to manage multiple moving pieces in a fast-paced operational environment. Responsibilities:
Coordinate multi-site technology rollouts across veterinary clinic locations.
Manage communication and alignment between clinics, IT teams, implementation managers, and third-party vendors.
Ensure backend IT tasks required for data migration and system readiness are completed on schedule.
Coordinate training activities and implementation timelines with platform and operational teams.
Monitor and manage concurrent clinic implementations through structured rollout schedules.
Track project milestones, identify risks, and escalate blockers to maintain delivery timelines.
Gather and document post-launch feedback to support continuous process improvement and operational refinement.
Must-Haves:
Prior experience managing PIMS (Practice Information Management System) implementations in the veterinary domain.
Background working in veterinary clinic environments (clinical, operational, or technical).
Strong project coordination skills with the ability to manage multiple active implementations simultaneously.
Excellent interpersonal and communication skills across both technical and operational stakeholders.
Experience using project management or workflow tracking tools, preferably Monday.com.
Ability to operate effectively in fast-paced, high-volume rollout environments.
Nice-to-Haves:
Experience managing phased rollout or multi-site deployment projects with ezyVet.
Ability to quickly step into active implementations with minimal ramp-up time.
Experience building or customizing workflows and processes within Monday.com.
Strong operational leadership presence with the ability to drive accountability and problem resolution.