Regional Field Service Manager

Benco Dental

Boston, MA

JOB DETAILS
SALARY
$95,000–$110,000 Per Year
LOCATION
Boston, MA
POSTED
12 days ago

Location: Boston, MA

Regional Field Service Manager at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

  • Excellent Compensation Packages
  • Medical, Dental and Vision Benefits Effective on Day 1
  • 401k Package and Profit Sharing
  • Associate Discounts and Community Giveback Programs
  • College Tuition Savings Program
  • Caring Family Culture Toward all Associates
  • Certified as a FORTUNE Great Place to Work
  • Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
  • Family owned for 90+ years

Position Summary:

As a New England Regional Field Service Manager with Benco Dental, your position will oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region. Your role as a Service Manager is essential in ensuring compliance to customer specifications and company requirements, while observing that all functions are completed on time and within budget.

Do YOU Possess These Skills and Attributes?

  • Exceptional Time Management
  • Professional and Positive Attitude
  • Computer and Networking Experience
  • Exceptional Customer Service, Planning, and Problem-Solving
  • Effective Interpersonal and Communication Skills while Presenting and Negotiating
  • Field Repair in a Dental/Medical Environment

Do These Responsibilities Interest YOU?

  • Assist, coach, evaluate, and improve performance of regional service/installation technicians
  • Collaborate with Regional Sales Manager to achieve regional labor sales goals
  • Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
  • Hold Service Technicians accountable for responsibilities
  • Coordinate/conduct regularly scheduled meetings with all Regional Personnel
  • Ensuring high customer service satisfaction rates

Do YOU Meet These Requirements?

  • Education/Experience:
    • Associate Degree in: Business or BioMed Technology
    • 5 Years’ Experience in a Service Industry
    • Previous Management Experience
  • Physical:
    • Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
    • Frequently lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 pounds
    • Routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
    • Ability to work in tight spaces
    • Frequent traveling to customer sites (daily) and occasional use of power tools

The base pay range of $95,000.00 to $110,000.00 represents the low and high end of the hiring salary range for applicants that meet the minimum qualifications. Actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. The hiring range listed is just one component of our total compensation package for employees. Other financial rewards may include bonuses, profit sharing, and Paid Time Off.

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.

*This position is a field-based / territory-based / virtually- based / remote-based position that does not require consistently reporting to a physical Benco location.

About the Company

B

Benco Dental

The Benco Dental Difference

Benco Dental is the largest privately owned, full-service distributor of dental supplies, dental equipment, dental consulting and equipment services in the United States. Founded in 1930 by Benjamin Cohen, the company has remained family owned and focused on the unique mission of "delivering success smile after smile". Headquartered in Pittston, Pennsylvania, Benco Dental is the nation's fastest-growing dental distributor with more than 50 regional showroom locations and five distribution centers servicing more than 30,000 dental professionals in all 50 states.

Benco Dental provides more supply and equipment options than any other full-service dental distributor – an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financial planning and wealth management, real estate consulting, recruitment, clinical education, financing, peer-to-peer learning and dental-specific technology solutions. These services are supported by more than 400 professionally trained sales representatives and 290 factory-trained service technicians.

In 2010, Benco Dental unveiled a dental design showroom unlike any other in North America. The CenterPoint Experience combines design, technology, and equipment to create the ultimate dental showroom. With locations in both Pennsylvania and California, The CenterPoint Experience provides dentists with the opportunity to get a firsthand look at the latest dental equipment and technology as well as receive a consultation with Benco Dental's InSite™ Design team.

There's something special about Benco Dental. Because we focus all of our energy on doing what's right for our stakeholders, it's easy to feel that we're in it together. Like one big family. That's not to say it's all warm and fuzzy. With family comes responsibility and hard work. Our shared commitment is not only what drives us, but also what bonds us. It's what motivates us to make every day more rewarding for our customers, associates, vendor partners, and philanthropic grantees. And it's a philosophy that works.While our competitors worry about pleasing Wall Street, we have the luxury of devoting 100% of our energy to delivering success, smile after smile. It's our mission, our passion. And it works: for the past seven years, we've been the fastest growing dental distributor in the United States. The reason? Our success is tied directly to the success of others. It's the Benco Difference.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Medical Devices and Supplies
FOUNDED
1930
WEBSITE
https://www.benco.com/