Regional Facilities and Maintenance Manager

Regional Facilities and Maintenance Manager

The Regional Facilities and Maintenance Manager provides facility and maintenance support to Lava Island operating parks in a regional capacity. The role is the central point for resolving park maintenance needs, setting and maintaining facility upkeep standards across the parks, coordinating outside vendors and contractors, and supporting larger facility projects on site so parks can continue to operate around the work.

The role intake comes through the park maintenance ticketing system. The Regional Facilities and Maintenance Manager resolves issues by walking on-site teams through a solution, sourcing and shipping parts, or coordinating outside vendors. For larger projects such as renovations and retrofits, the role deploys to the site alongside the MCS team that performs the work and keeps the park operational throughout. The role also serves as the point of contact between the parks and MCS on warranty work, and as the point of contact for landlord matters at leased parks.

The majority of the role is the facility and maintenance support to operating parks described above. A smaller part of the role is the Billings building and landlord responsibilities described under Billings Building and Landlord Responsibilities.

Essential Duties and Responsibilities

Maintenance Support and Ticket Resolution

• Receive park maintenance tickets through Xenia and own each issue through to resolution.
• Resolve issues by walking the on-site team through the solution, by sourcing and shipping parts to the location, or by coordinating an outside vendor, whichever fits the issue.
• Continue to field and resolve inbound tickets while traveling or deployed to a project site.
• Track open issues, follow up to confirm resolution, and keep parks informed on status.
• Watch for recurring and repeat issues across parks and bring trends forward, so a pattern of the same failures leads to a larger fix rather than repeated one-off repairs.

Vendor Sourcing and Coordination

• Source, bid, and contract outside vendors and contractors for maintenance and facility work that the park team cannot perform.
• Coordinate vendor scheduling, scope, and access with park leadership so work is completed with minimal disruption to operations.
• Build and maintain reliable vendor relationships across the markets where Lava Island operates.

Project Deployment Support

• Deploy to the site for the duration of larger facility projects such as renovations and retrofits, alongside the MCS team that performs the work.
• Keep the park operational around the construction work, coordinating with park leadership on guest flow, safety, staffing, and any temporary operating adjustments.
• Serve as the operational liaison between the park and MCS field leadership through the project.

MCS Warranty Coordination

• Serve as the point of contact between the parks and MCS on warranty work.
• Route warranty issues to MCS, track them to resolution, and confirm completion with the park.

Landlord Coordination

• Serve as the point of contact for landlord and property matters that need to be addressed at leased parks, so these do not fall to park leadership.
• Coordinate with landlord and property management representatives on building issues, repairs, and obligations tied to the lease.

Standards, Preventive Maintenance, and Training

• Create a preventive maintenance schedule for parks to follow, setting the standard for facility upkeep that park leadership is accountable to.
• Write SOPs for basic maintenance tasks, preventive maintenance, and routine inspections.
• Deliver training to park teams on performing basic maintenance, preventive maintenance, and inspections to the defined standard.
• Keep standards, SOPs, and the preventive maintenance schedule current as parks and equipment change.

Urgent Response

• Stay responsive for urgent facility issues that impede park operations and that may arise during park operating hours, including outside normal working hours.
• Prioritize issues that threaten the park's ability to operate safely and serve guests, and coordinate the fastest workable path to resolution.

Cost Oversight

• Be cost conscious and fiscally responsible with parts, vendor, and project spend.
• Weigh in-house resolution, parts, and vendor options for the most responsible outcome, and surface cost concerns early.

Billings Building and Landlord Responsibilities

Lava Island owns the Billings building. Because this role is based in Billings, it assumes the landlord and building responsibilities for that location so they do not fall to the Billings GM. This keeps Billings consistent with every other park, where the GM does not carry landlord work.

• Carry the landlord and building responsibilities for the Billings location, consistent with how landlord matters are handled away from park leadership at every other park.
• Maintain a clear separation between these building and landlord responsibilities and the Billings GM's responsibility for running the park.

Working Conditions and Travel

Work environment: Based in Billings with regular travel to operating parks. Active park environments during support visits and project deployments. Project sites may include active construction work; standard construction site safety protocols and PPE apply where MCS work is underway.

Physical requirements: Standing, walking, and moving through parks and project sites for extended periods. Occasional lifting up to 50 lbs.

Qualifications

Required

• Strong working knowledge of facility and building systems, maintenance, and repair, with the ability to diagnose issues and determine the right path to resolution.
• Experience sourcing, bidding, contracting, and managing outside vendors and contractors for facility and maintenance work.
• Operational fluency in how a Lava Island park runs, with the judgment to keep a park operating around maintenance and construction work.
• Ability to write clear SOPs and deliver hands-on training to park teams.
• Ability to set and maintain standards and hold park leadership accountable to a preventive maintenance schedule.
• Willingness to travel regularly to operating parks and to deploy to project sites for the duration of larger projects.
• Comfort with email, spreadsheets, digital documentation, and ticketing tools. Lava Island uses Xenia for maintenance ticketing, and MCS operates in a Microsoft 365 and Outlook environment.

Preferred

• Prior facilities, maintenance, or trades experience across multiple sites.
• Familiarity with commercial leases and landlord coordination.
• Experience coordinating with general contractors on renovation, retrofit, or build-out work.