Cross-Training, Customer Relations, Customer Support/Service, Driver's License, Employee Orientation, English Language, Entrepreneurship, Executive Assistant Skills , Housekeeping/Cleaning, Logistics, Maintain Compliance, Molding Processes, On Site Support, Operational Strategy, Operations Management, Problem Solving Skills, Product Development, Product Programs, Retail, Retail Channel, Safety Standards, Safety/Work Safety, Sales, Sales Operations, Staff Requirements, Staff Training, Supply Chain, Territory Management, Training/Teaching, Willing to Travel
Who we are and what we value:
ECMD is 100% employee owned with a mission to improve the lives of our employees. Founded by innovative entrepreneurs who created the modern building materials global supply chain, their passion and integrity remain the fabric of our culture. ECMD's culture is rooted in small-town, rural, southern valueswe keep it real, honest, and down to earth.
ECMD partners with big-box retail and pro lumber yards customers nationwide to provide a world-class supply chain to builders, remodelers, finish carpenters, and consumers with the materials needed to complete simple projects to dream houses. By leveraging technology and the team's passion for its customers, ECMD has built a strategic integrated portfolio of 8 operating divisions: EastCoast Mouldings, Klumb Forest Products, Crown Heritage Stairs, ECMD Distribution, Arndt & Herman Building Products, Clifton Moulding Co., Madison Lumber Company, and Falls City Lumber Company Co.
Job Duties and Responsibilities:
The Regional District Manager is responsible for assisting the President of ECMD Distribution in building and maintaining strong supplier-customer relationships within the Home Center or Retail Channel. The Regional Manager is responsible for the overall operational management of activities conducted by field service employees as well as the activities of customer service representatives. The Regional Manager is also responsible for working with the ECMD Distribution Director of Sales to execute sales initiatives with Specialty Products Retail Customers.
This position requires that the employee perform all essential duties as assigned which shall include but is not limited to the following:
- Creates and maintains a strong supplier-customer relationship.
- Solves problems at the corporate and ground level operations to promote sales.
- Oversees the duties of the Regional Managers and District Regional Managers to ensure superior customer service and any other duties imperative to fulfilling the ECMD sales and service promise.
- Assists with coordinating training schedules, training, support, and guidance to subordinate personnel to develop job skills.
- Supports the CSR manager and CSR team with questions, problems, etc.
- Keeps District Managers informed of ECMD policies, new sales programs, etc.
- Ensures that Regional and District Regional Managers follow vehicle maintenance schedules, keeps the required vehicle records current, and provides frequent reminders of their safety obligations.
- Plans and manages manpower needs and conducts orientation for new employees.
- Develops cross-training with the area employees to establish efficiencies and continued operations during absences or vacations of employees.
- Maintains adherence to company policies, safety standards, and good housekeeping practices.
- Works with Logistics personnel in determining, planning and implementing delivery schedules.
- Active in conducting and deploying market and price shops throughout the Home Center Channel.
- Regular and punctual attendance is an essential function of this job.
- Employee must proficiently read, speak and understand English.
Requirements:
- Communicate and work with customers in a professional manner.
- Good organizational and computer skills.
- A valid and appropriate driver's license and an acceptable driving record.
- Overnight travel as required.
- Able to do all the functions of a District Manager and the Territory Service Reps.
- Regular and punctual attendance is an essential function of this job
- Work weekends and holidays when necessary
Physical Demands:
- Requires ordinary conversation, hearing, and visual acuity.
- Bend, squat, kneel, twist and reach repetitively.
- Sit, stand, walk for prolonged period and move about the office and customer facilities as necessary.
- Repetitively lift and carry up to 75 pounds.
Benefits
- Company Car
- Company Fuel Card
- 10 paid holidays
- MyTime (Paid Time Off)
- Bereavement Leave
- Other benefits include access to medical, dental, vision, life and disability starting after 90 days
- 401k
- ESOP (Employee Stock Ownership Plan)