Board Meeting, Budgeting, Business Development, Coaching, Communication Skills, Corrective Action, Diversity, Establish Priorities, Federal Laws and Regulations, Flexible Spending Accounts, Forecasting, Genetics, Hospital, Identify Issues, Insurance, Interpersonal Skills, Leadership, Legal, Life Insurance, Maintain Compliance, Meeting Minutes, Mentoring, Microsoft Office, On Site Support, Organizational Skills, Performance Analysis, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Property Management, Service Delivery, State Laws and Regulations, Team Lead/Manager, Team Player, Time Management, Willing to Travel, Writing Skills
Description
Job Overview:
As the Regional Director, you will partner with senior leadership to lead, mentor and guide community teams to ensure properties are maintained and operated according to the Board and community’s objectives.
Compensation: $95k + annually, based on experience
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. The base pay range is subject to change and may be modified in the future.
Your Responsibilities:
- Lead, develop, coach, and guide Community Managers, General Managers, and on site support staff
- Build and maintain strong relationships with board members through regular communication and engagement
- Collaborate with support staff and Managers to ensure exceptional service delivery and adherence to company standards
- Attend Board meetings and provide strategic input and guidance alongside Community Managers
- Review and provide feedback on board packets, meeting minutes, notices, mailings, and other community communications
- Provide expert support and recommendations related to association financials, budgets, and forecasting
- Handle escalated homeowner or board concerns with professionalism and effective problem-solving
- Conduct regular property visits to assess performance, identify improvement opportunities, and ensure compliance with policies and standards
- Manage and monitor communities on the watch list, implementing corrective action plans as needed
- Partner with internal teams to recruit, onboard, train and develop associates for long-term success
- Participate in developer transition meetings and support transition-related tasks for new communities
- Support and collaborate with business development efforts to attract and secure new management opportunities
- Perform other duties assigned
Skills and Qualifications:
- Exceptional interpersonal skills, building and maintaining strong professional relationships
- Strong desire and ability to coach, mentor, and develop team members effectively
- Outstanding written and verbal communication skills
- Active listener with a talent for diffusing tense situations and resolving conflicts
- Skilled in identifying potential issues and addressing them proactively
- Collaborative and cooperative team player with a positive approach
- Excellent organizational and time management abilities, with a knack for prioritizing tasks
- Sound judgment and decision-making skills under pressure
- Adaptable, with the ability to adjust to shifting priorities and demands
Education and Experience:
- 5+ years of successful Homeowner Association property management experience (required)
- Prior leadership experience managing a team of 10+ individuals (required)
- Current CMCA designation (required)
- Additional industry certifications (preferred)
- Proficient in Microsoft Office Suite
Physical Requirements:
- Sit at a desk using a computer in an office setting.
- Walk and move throughout the community common areas and facilities.
- Sit and stand for moderate periods of time
Supervisory Responsibility: Yes
Work Location: Tucson, AZ
Work Hours: Monday – Friday, 8 hours per day along with evenings and weekends as needed to support assigned properties
Travel Requirements: Some local travel with use of personal vehicle. Eligible for mileage reimbursement at the current IRS approved rates.
What We Offer:
- 10 company paid holidays
- Paid volunteer time
- Paid sick and vacation time
- Medical, dental, vision
- HSA and FSA
- Company paid life insurance and Employee Assistance Plan
- Supplemental life, disability, accident, critical illness, hospital indemnity
- Identity theft, legal services
- Pet insurance
- 401(k) with company match
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com
.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com
; we will respond in accordance with Local Law 144, within 30 days.