Regional Director of Operations

The Regional Director of Operations primary responsibility is to ensure organizational effectiveness by providing leadership for the company’s operations functions. They are responsible for driving sales and profitability by leading a field organization to attain company goals and objectives for future growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities:

• Responsible for overseeing all aspects of store operations, including marketing compliance, inventory management, audits, environmental compliance, employee management, etc.
• Improve the operational systems, processes and policies in support of the company mission – specifically, support better management reporting, information flow and management, business processes and organizational planning
• Recruit, develop and retain a best in class, highly collaborative team that operates with clear objectives and strategies in order to achieve goals
• Manage and increase the effectiveness and efficiency of operations through improvements to each function, as well as coordination and communication between store sites and corporate support functions
• Motivate and drive initiatives in the operations team and organizationally that contribute to strategic goals and long-term operational excellence
• Responsible for ensuring stores are monitoring competitor gas prices and notifying fuel-pricing analyst, as needed
• Responsible for ensuring store audits are completed and within company guidelines, including cash audits, SCO audits, lottery vending audits, ATM audits and cigarette audits
• Oversee systems, controls, planning and labor management compliance
• Conduct weekly operations meetings with District Leaders
• Responsible for assessing weekly store performance reports and identifying any deviation of data and develop action plans. Data includes inside sales, category sales (identified), fuel gallons, cents per gallon, cash audits, and store audits
• Assist store leaders with employee discipline, development, store meetings, etc., as needed
• Work with department heads to ensure company compliance and maintain the stores in excellent condition
• Accountable for ensuring that every store and kitchen delivers best-in-class customer service, consistent achievement of operational excellence, and professional development of the field leadership team
• Responsible for stores and kitchens delivering on fast, fresh, and friendly!
• Supervise 7 to 8 District Leaders

Knowledge, Skills, and Abilities:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives
• Demonstrated excellent interpersonal skills and a collaborative management style
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast paced, family focused and community-minded environment
• Excellent people manager, open to direction, and a collaborative work style and commitment to get the job done
• Ability to challenge and debate issues of importance to the organization
• Ability to look at situations from several points of view
• Persuasive with details and facts
• Delegate responsibilities effectively
• Ability to write reports, business correspondence, procedure manuals, and employee discipline documents
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
• Ability to read, analyze, and interpret general business periodicals, profit and loss statements, professional journals, technical procedures, or governmental regulations
• Ability to calculate figures and amounts such as discounts, proportions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

EDUCATION AND REQUIREMENTS

Required:

• Bachelor’s degree; or 5 years operations and management experience or training; or equivalent combination of education and experience.
• Must hold a valid driver's license.

Physical Requirements:

• While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions.
• Frequently exposed to high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold; and extreme heat.
• Noise level in the work environment is usually loud.