Regional Director of Operations

The Regional Director of Operations works under the supervision of the VP of Operations on the management of daily operations and profitability of United Vein & Vascular Centers.

 This position is a multi-faceted, highly visible leadership role over managers and operations in an assigned region, requiring sound leadership in the development and execution of strategy over clinic operations. The RDO will be responsible for identifying problem areas and directing managers and their teams in executing a means to improve in achieving overall company goals.

This is an exciting opportunity to oversee the clinics in the Arizona Market! Must live within the state. 

About the role 

• Operational leadership over a group of markets in more than one region, analyzing clinic outcomes and KPIs and removing production constraints.
• Work with each market leader to set operational goals and quality metrics that can be measured and evaluated to drive performance and efficiencies.
• Establish and utilize KPIs to improve performance by promoting a metrics-driven culture and collaborative partnerships with colleagues and outside providers.
• Build, coach, and mentor market managers in the assigned region. Accordingly, travel to the designated locations is required on a relatively frequent basis.
• Oversight of recruitment, staffing, compensation, training, reporting, retention, performance management and terminations. Provide individuals with professional and personal growth and development.
• Administrative functions include approvals of all job requisitions, offer letters, compensation increases, manager expense reports, PTO, and purchase requests of assigned region.
• Identify key strategic issues facing clinic operations and craft impactful solutions. This includes detailing the problem, organizing a cross-functional team, and managing a timely analysis with predetermined milestones. Recommendations will enable the executive management team to make critical decisions.
• Ongoing evaluation of clinic operations structure, ensuring policies and procedures are intact
• Develop strategic recommendations to support patient experience and improvement initiatives in the field, including innovative approaches for measuring and reporting unit level performance.
• Develop, distribute, and evaluate Standard Operating Procedures creating consistency, efficiency, and improved productivity.
• Collaborate closely with Drive Team and Leadership to drive performance of key business lines.
• Provide leadership and P&L ownership over the market, collaborate with local clinical and operational leaders to implement, and manage business operations.
• Work closely with key stakeholders and all corporate department leaders.
• Meet in person with Internal and /or external stakeholders to facilitate team and business priorities/opportunities.
• Demonstrate and promote a work culture committed to UVVC's Core Values: understanding, nurturing, ingenuity, trust, excellence, and diversity.
• Demonstrate behaviors that are consistent with UVVC's Standards of Conduct as outlined in our Employee Handbook.
• Maintain the confidentiality and security of Protected Health Information (PHI) in accordance with UVVC policies, the Health Insurance Portability and Accountability Act (HIPAA), and other applicable laws and regulations. PHI is a top priority of our organization.
• Perform other related duties as assigned.

Qualifications 

• Bachelor's degree in business or related field
• Surgical Clinical experience preferred.
• 6+ years of experience managing a P&L within a healthcare delivery setting.
• Experience managing multiple clinics and markets within a healthcare setting is required. Strong focus in outpatient surgery centers strongly preferred.
• Working knowledge of clinical operations, revenue cycle, human resources, EHRs, federal regulations and compliance.
• Expert organizational and leadership skills, demonstrated by previous professional success.
• Demonstrate a metrics-driven approach and be able to establish and utilize KPI's to improve performance.
• Can easily articulate key levers that influence cost center performance.
• Strong strategic and critical thinking, analytical ability, and sharp business acumen.
• Possess an elevated level of interpersonal, verbal, and written communication skills.
• Must be proficient in MS Office.
• Experience working with EMR's such as eClinicalWorks, Anthem, NextGen and or Allscripts a plus.
• Must be flexible and adaptable to changing priorities and thrive in a fast-paced, high growth organization