Regional Director of Community Management

Our mission at TROON is to consistently anticipate and exceed our customers expectations by providing outstanding facilities and superior service at each and every one of our clubs. We strive for constant improvement and will conduct ourselves according to the highest standards of integrity and professionalism.

Position Summary

A Regional Director of Community Management serves as the Chief Operations Officer of the communities and teams within their region. The Regional Director oversees all aspects of the HOA operations including relationships between the Community Manager, the community Members, guests, residents, and employees. Works directly with Community Board of Directors, ICON Leadership, Finance Team, and Vendors to provide the unparalleled service, accountability and the ultimate club experience for our residents.

Essential Job Functions:

• Delivers and promotes prompt, courteous and genuine service to all residents, members, guests and employees.
• Directly and indirectly responsible for client retention.
• Oversees, motivates, and directs, a team of Onsite Community Association Managers.
• Screens, hires, trains, and handles any disciplinary matters as needed for direct reports; including management of the recruiting and interviewing process.
• Assist Corporate Trainer with onboarding of new employees within the assigned portfolio.
• Provide continuing education to develop employee skills, knowledge and professional growth.
• Performs regular performance reviews for assigned team.
• Conducts weekly in-person or virtual huddle with assigned team.
• Participates in monthly Leadership Team Meetings.
• Plans, develops and implements operational procedures and methods in concert with TROON practices and policies.
• Ensures that goals and objectives of the HOA are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management.
• Coordinates development of operating and capital budgets according to the budget calendar and attends Budget Review Meetings.
• Monitors monthly and annual financial statements for the HOA and conducts monthly financial review with assigned team.
• Attends conferences, workshops and continuing education courses to remain current in industry standards and statute changes.
• Completes daily, monthly, quarterly and annual reporting as required.
• Monitors the quality of the HOA's products and services, and ensures maximum member and guest satisfaction.
• Works with onsite team to secure and protect the HOA's assets, including facilities and equipment, as applicable.
• Review Board Meeting and Annual Meeting materials prepared by team members and attend meetings as necessary.
• Perform monthly inspections of the communities in their assigned portfolio and ensure Community Management team is maintaining the community to required standards.
• Check in regularly with Board Members to monitor onsite team and company performance
• Review RFP's and Bid Summaries as needed for detail and accuracy.
• Ensure assigned team is maintaining association records in accordance with company policies and procedures, as well as Florida Statute.
• Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
• Confer regularly with community association members to ensure their needs are being
• Meet with the Board of Directors and Committees to discuss and resolve any matters requiring executive-level input.
• Assist in covering for CAM positions that may be open due to vacation, illness, voluntary and non-voluntary terminations.
• Builds and nurtures professional relationships between the Community, the Team Members and the Company.
• Exercises independent judgement in managing staff to ensure the effective and efficient operation of the Community Association, including, but not limited to delegation of tasks and responsibilities.
• Perform other duties as required.
• Local travel required with the occasional overnight as needs dictate.

Qualifications

• Minimum of five years' experience working within a community, preferably large-scale, resort-style amenities in a hospitality-driven environment, or closely-related experience.
• Proven leadership experience is mandatory.
• Must be able to successfully perform the essential job functions, which are representative of the position.
• Must have reliable transportation as this is a position that requires frequent site visits.

Education/Certificates/Licenses/Training

High School Diploma required, Bachelor's Degree preferred. Must hold an active and current CAM License in the State of Florida at all times. Must obtain any required local and state licenses or certifications, if required.

Job Knowledge, Skills and Ability Requirements

• Must have ability to communicate effectively in one-on-one, small and large group situations in a fast-paced
• Exceptional customer service as well as verbal and written communication skills.
• Strong analytical and problem-solving ability.
• Strong conflict-resolution skills.
• Highly organized and detail-oriented with an ability to manage multiple tasks and people simultaneously.
• Capacity to plan, organize and prioritize to meet deadlines.
• Ability to create and disseminate written correspondence.
• Proficient in information technology: Microsoft Office 365 platforms and industry-related programs with a strong aptitude for Excel and PowerPoint.
• Must be able to perform math computations essential for budgeting and cost analysis purposes.
• Needs to be a self-starter and show initiative.
• Must demonstrate a desire to grow professionally.

The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.