Job Title: Regional Director- NWMO
Department: Community Programs
Reports To: Chief Programs Officer
Supervises: My Day PM, Senior PM, Office Supervisor.
FLSA: Exempt
SUMMARY
The Regional Director, Northwest Missouri (NWMO) serves as a strategic leader within Life Unlimited, responsible for advancing regional operations, community presence, service excellence, and sustainable growth. This role leads regional programs while building strong partnerships, expanding community outreach, and positioning Life Unlimited as the provider of choice throughout Northwest Missouri.
The Regional Director fosters innovation, operational excellence, and collaborative leadership while ensuring alignment with Life Unlimiteds mission, strategic priorities, and organizational culture.
BASIC FUNCTIONS AND GENERAL RESPONSIBILITIES
Exceptional Services
Purpose: Ensure high-quality, person-centered services that improve outcomes and enhance the lives of individuals served.
Key Responsibilities:
Ensure exceptional service delivery throughout NWMO aligned with Life Unlimiteds mission, culture, and strategic priorities
Collaborate with program leaders and Quality Assurance to monitor quality indicators, compliance outcomes, and program performance
Develop and implement quality improvement initiatives when needed
Ensure compliance with all regulatory and accreditation requirements including DMH, DHSS, DESE, and other oversight agencies
Partner with UPM and operational teams to ensure facilities and environments remain safe, functional, and welcoming
Promote innovation and continuous improvement in regional service delivery
Support individualized, person-centered approaches that improve quality of life and independence
Exceptional Workforce
Purpose: Build, develop, and retain a strong regional team while fostering a culture of accountability, engagement, and collaboration.
Key Responsibilities:
Lead and support regional leadership teams in achieving operational and strategic goals
Partner with HR, Recruiting, and Training to ensure staffing needs, onboarding, and development initiatives are successful
Foster a positive culture focused on teamwork, communication, and mission alignment
Provide coaching, mentorship, and performance feedback to leaders and team members
Support workforce retention initiatives and employee engagement efforts
Encourage leadership development and succession planning within the region
Promote a culture of innovation, problem-solving, and continuous learning
Growth and Community Engagement
Purpose: Drive strategic growth, strengthen community presence, and expand partnerships that increase awareness, referrals, and opportunities throughout Northwest Missouri.
Key Responsibilities:
Lead regional growth initiatives aligned with Life Unlimiteds strategic plan
Identify opportunities for expansion of services, programs, and partnerships within NWMO
Build and maintain strong relationships with community leaders, school districts, healthcare providers, businesses, advocacy organizations, and government agencies
Represent Life Unlimited at community meetings, networking groups, conferences, and regional events
Develop strategic partnerships and referral relationships that increase visibility and access to services
Participate in local and regional professional networks, coalitions, and leadership groups to strengthen community engagement
Promote Life Unlimited as a trusted and innovative provider within the disability services community
Develop and lead regional advisory councils or stakeholder groups to support outreach and growth efforts
Collaborate with Marketing and Development teams to increase awareness, storytelling, and community presence
Identify emerging community needs and opportunities for future service development
Financial Strength
Purpose: Ensure operational sustainability through sound financial management, strategic planning, and responsible resource allocation.
Key Responsibilities:
Collaborate with executive leadership to develop and manage regional budgets aligned with strategic priorities
Monitor financial performance, operational metrics, staffing patterns, and service utilization
Ensure programs operate within approved budgets while maintaining service quality
Support strategic planning related to growth, expansion, and operational efficiency
Identify opportunities to improve operational performance and maximize resources
Collaborate on financial projections and planning for new programs and services
Ensure responsible stewardship of organizational resources
Community Relations & Communication
Purpose: Strengthen communication, trust, and collaboration across the organization and throughout the community.
Key Responsibilities:
Serve as the primary regional representative and ambassador for Life Unlimited in Northwest Missouri
Maintain strong communication with families, guardians, stakeholders, and community partners
Respond to concerns promptly and professionally while promoting positive relationships
Foster collaboration and consistency among regional teams and departments
Communicate organizational priorities, initiatives, and updates effectively across the region
Strengthen Life Unlimiteds visibility and reputation through active community involvement
Build relationships with local leaders and organizations that align with Life Unlimiteds mission and growth goals
Promote advocacy and awareness for individuals with disabilities within the region
Leadership & Strategic Alignment
Purpose: Provide visionary leadership that aligns regional operations with Life Unlimiteds mission, values, and long-term strategic direction.
Key Responsibilities:
Serve as a member of organizational leadership contributing to strategic planning and organizational initiatives
Ensure regional implementation of organizational goals, policies, and strategic priorities
Collaborate with Resource Teams including IT, HR, Finance, Quality Assurance, and Operations
Lead change initiatives and support organizational growth and transformation efforts
Use operational and performance data to guide decision-making and improve outcomes
Promote accountability, innovation, and operational excellence throughout the region
Physical Expectations
Requires extended periods of walking, standing, and sitting depending on participant needs.
May require lifting up to 50 pounds independently and occasional stooping, bending, kneeling, or climbing stairs.
May require occasional physical intervention when confronted by potentially dangerous or combative behavior.
Working Conditions
Office and home-based work environment with exposure to common office noises and occasional small machinery.
May be exposed to bloodborne pathogens or infectious diseases.
May require prolonged hours or unusual duties to meet participant needs.
QUALIFICATIONS
Bachelors degree required; Masters degree preferred in Social Services, Business, Nonprofit Leadership, Healthcare Administration, Education, or related field
Minimum of 58 years of progressive leadership experience in operations, program management, or regional leadership
Experience in intellectual and developmental disabilities (IDD), healthcare, human services, or nonprofit leadership preferred
Strong understanding of regulatory and compliance requirements
Demonstrated success in community relationship building, outreach, and strategic growth
Strong leadership, communication, and organizational skills
Ability to lead multiple teams and initiatives in a fast-paced environment
Experience managing budgets and operational performance
Must obtain a Class E drivers license and maintain required auto insurance coverage
Must receive seasonal flu vaccination
Equal Opportunity Employer