Regional Director, Midwest

Who we are:

Sterling Group is a family-owned vertically integrated real estate investment services firm started in 1976. Our organization includes development, construction, property management and investment management with a specialty in multifamily housing and self-storage facilities. Our executives are involved daily and work closely with over 375 colleagues in multiple states throughout the Midwest and Southeast. We are looking for self-driven professionals with high accountability and integrity.

Why work for Sterling Group?

• Training and Career advancement opportunities
• Recognition programs
• Competitive wages
• Full benefits
• Family friendly culture
• Work life balance

We are seeking an experienced and hands-on Regional Property Manager to oversee approximately 1,200 market-rate units throughout the Midwest. This leader will ensure financial success, operational excellence, and outstanding resident satisfaction while developing strong onsite teams and maintaining high standards across assets ranging from Class A to Class C.

As Regional Director you will:

• Facilitate optimum performance of the property in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements and information reporting
• Enforce zero delinquency policy and maintain delinquencies below established budgeted goal
• Coordinate staff schedules, supervise all site staff, inspect staff work and provide direction to ensure proper and timely execution of all operational responsibilities
• Supervise and coordinate with maintenance staff and vendors
• Conduct regular property inspections
• Implement preventive maintenance programs
• Ensure high occupancy levels and strong resident relations.
• Oversee move-ins and move-outs and related documentation is completed
• Prepare and manage the property's annual budget, ensuring financial goals are met and expenses are controlled.
• Oversee rent collection, ensure timely payments, and manage late fees or payment plans.
• Implement cost-control strategies, evaluate vendor contracts, and negotiate service agreements to maintain profitability.
• Develop and execute marketing strategies to attract qualified residents
• Organize and oversee resident events
• Monitor competitive properties and industry trends
• Handle evictions in compliance with applicable laws
• Meet or exceed budgeted Revenue, Expense, NOI & Cash Flow.
• Manage all capital projects as budgeted and approved by ownership
• Review all business plans and logs prepared for each property with special focus on any under-performing properties, monitor results and hold managers accountable for meeting goals
• Oversee applicant qualifying responses including applicant interviews, application processing and each lease renewal to ensure timely completion
• Regularly inspect and manage property curb appeal and product quality and quantity levels to meet Sterling standards and timelines

Reports to: Regional Director

Qualifications:

• 8+ years residential property management experience with at least 4 years multi-site/regional oversight (4+ communities).

• Proven success in market-rate, lease-ups, and managing Class A, B, and C communities.

• Strong business acumen with measurable results in operational and financial performance.

• Bachelor's degree strongly preferred (Business, Real Estate, or related field).

• Real Estate License preferred (or ability to obtain).

• Industry credentials strongly valued (CPM, ARM, HCCP, LIHTC credentials, NAA certifications).

• Expertise in budgeting, forecasting, data analysis, and financial reporting.

• Minimum of 5 years' management experience in residential property management

• Excellent interpersonal relations, communicative skills and a customer-focused service orientation

• Knowledge in Microsoft Office programs (Word, Excel, Outlook) required

• Yardi Program knowledge is a plus

• Ability to adapt to a fast-paced environment and manage multiple projects effectively

• Proficient in reading, writing, grammar and mathematical skills

• Strong leadership, communication, and coaching abilities with a focus on accountability and team development.

• Valid driver's license and willingness to travel within the assigned region and up to 10% over night travel as needed.

OTHER REQUIREMENTS (Background Check and Drug Screening)

Must be able to pass a drug test, driving record, credit check, criminal history, and background checks prior to employment with Sterling Management Ltd.

PHYSICAL DEMANDS:

• Ability to read and comprehend moderately complex documents.
• Ability to verbally and in writing communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Frequently operates a computer and other office productivity equipment, such as a copy machine, printer, telephone or fax machine.
• Moderate level of repetitive typing using a computer keyboard.
• Must be able to remain in a stationary position. Is occasionally required to move about inside the office to access files cabinets, supplies, and office equipment, etc.
• Alternate between sitting, standing, walking and climbing stairs.
• Occasional bending, stooping, and reaching.
• Ability to travel to different work sites via personal automobile, rental car, airplane and other public transportation modes on occasion as needed. Occasionally lift, carry and/or move up to 25 pounds.

Benefits:

• Medical
• Dental
• Vision
• Flexible Spending Account
• Group Life Insurance
• Voluntary Life Insurance
• Short Term Disability
• Long Term Disability
• Supplemental programs
• 401(k) Retirement Savings Plan
• Employee Assistance Plan
• Paid Time Off
• Paid holidays
• Volunteer time

Our goal is customer loyalty. Because we understand that customer loyalty is achieved by exceeding customer''s expectations, our company credo is: "Creating the Sterling Story by exceeding expectations... one customer at a time!"